We spoke with four people using the service, two dentists, one receptionist and two dental nurses.

People said staff were polite and respectful and understood the importance of maintaining confidentiality. People told us they were satisfied with treatment they received and that the dentists explained their treatment to them, so they understood it.

People confirmed the practice was always clean, that staff used protective clothing including gloves, masks and glasses and provided people with protective glasses during treatment.

Equipment in use had been serviced at the required intervals and was being maintained in working order.

The practice was being staffed appropriately to meet the needs of the people who used it.

Processes were in place for monitoring the quality of the service provided and were being further developed to ensure all areas of the practice were included. People told us they felt confident to raise any concerns they might have.

Comments received from people about the practice and the staff included, “I like the practice and trust them”, “All are very friendly and whenever you have treatment they make sure you are ok before leaving. I am very pleased and would not go anywhere else now” and “the dentist is one of the best we have ever had, very personable and makes you feel relaxed”. Satisfaction surveys had been completed in May 2013 and all those who had completed surveys had expressed satisfaction with the service they received.