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Care Services

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HC-One Beamish Homecare Limited, Durham Road, Low Fell, Gateshead.

HC-One Beamish Homecare Limited in Durham Road, Low Fell, Gateshead is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 1st November 2018

HC-One Beamish Homecare Limited is managed by HC-One Beamish Homecare Limited.

Contact Details:

    Address:
      HC-One Beamish Homecare Limited
      Springfield House
      Durham Road
      Low Fell
      Gateshead
      NE9 5BT
      United Kingdom
    Telephone:
      01325351100

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-11-01
    Last Published 2018-11-01

Local Authority:

    Gateshead

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

14th August 2018 - During a routine inspection pdf icon

The inspection took place on 14, 16, 21 and 24 August 2018. This is the first time we have inspected the service since it was registered in September 2017.

HC One Beamish Homecare Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults. At the time of the inspection there were 19 people receiving a regulated activity.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives told us people felt safe receiving support from staff. Staff had completed training in safeguarding and the registered manager raised any safeguarding concerns with the local authority.

Risks to people’s safety and wellbeing were assessed and managed. Environmental risk assessments were in place in relation to people’s own homes.

People’s medicines were administered in accordance with best practice and managed in a safe way.

There were enough staff deployed to meet people’s needs. People and their relatives told us staff usually arrived on time. Staff were recruited in a safe way.

New staff told us they received a structured induction programme. They found this supported them in their roles and prepared them to deliver care to people safely. Staff received regular training, supervisions and annual appraisals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. The principles of The Mental Capacity Act 2005 were applied appropriately in this service.

People were supported to meet their nutritional needs and to access a range of health professionals. Information about healthcare intervention was included in care records.

People and relatives felt the service was caring and staff were friendly. Staff treated people with dignity and respect when supporting them with daily tasks. People were supported to be as independent as possible.

People’s needs were assessed prior to them receiving a service. Care plans were in place for meeting each person's individual needs. They were personalised, detailed and included people’s preferences. Regular reviews were carried out with people about their care and support.

People were supported to access the local community and attend outings and events to reduce the risk of social isolation.

People and their relatives told us they knew how to raise any concerns they had about the service. The provider had a complaints procedure in place which detailed how they would deal with complaints. No complaints had been received since the service was registered.

There were audit systems in place to monitor the quality and safety of the service. The views of people and staff were sought by the registered manager via annual questionnaires.

 

 

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