We spoke with seven staff based at Headquarters during our inspection. These included members of the senior management team. We also telephoned four managers of different services in the community.

We found that the provider had an effective system to regularly assess and monitor the quality of service that patients received. Members of the senior management team told us about the roles of different staff and the structures in place to assess and manage risks. We found that systems were in place for reporting and responding to complaints. We also found that audits were completed.

We did not speak with patients during the inspection. However, we gathered information on the systems in place for obtaining their feedback. We found that the organisation used many different methods to seek the views of patients. This meant systems were in place for seeking feedback on the service from patients.

We found that systems were also in place for staff to provide feedback on the service. The four managers of different services in the community who we spoke with told us that staff meetings occurred on a regular basis. Staff felt they were listened to and that they could make a difference to the service.

We spoke with 18 patients during our inspection. They told us they received sufficient information and their privacy and dignity were respected. They told us that were provided with good care and felt safe. They also told us they felt that staff appeared to be competent and well trained and they were confident raising any issues of concern with the service.

We found that patients were treated with dignity and respect and received care that met their needs. We found that patients were safe and staff received induction, supervision, appraisal and training. We also found that the provider took steps to assess the quality of the service being provided.