Heatherstone Dental Practice, Romsey.Heatherstone Dental Practice in Romsey is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 21st August 2014 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
25th July 2014 - During a routine inspection
Patients we spoke with were complimentary about the service. One patient told us, "It's the quality of the service that keeps me coming back." Another patient told us, "It took a long time to find a good dentist, I'm very happy with the service". We saw patients were asked for their consent before treatment was undertaken. The provider gave patients comprehensive treatment plans. These outlined the proposed treatments, risks and costs to ensure patients could make an informed decision. Staff were aware of the Mental Capacity Act 2005 (MCA) and how this impacted upon people's ability to consent to treatment. We looked at four treatment plans and saw notes were consistent with the treatment provided. Medical histories were updated as necessary. One patient told us "They always ask if my medication has changed". People told us that the practice was clean and tidy and that they had no concerns about hygiene. Staff told us that regular infection control checks ensured that hygiene and cleanliness was maintained in clinical areas. We saw the practice had robust procedures in place to ensure they recruited appropriately trained and trustworthy staff. The practice clearly displayed its complaints policy in the patients waiting room and made it available to patients on the practice website. The practice had a procedure in place for staff to follow should any complaint or concern be received from a patient.
28th March 2012 - During a routine inspection
People spoke highly of the dental service provided at Heatherstone Dental Practice. They told us staff were always friendly and helpful. They were provided with verbal and written information about the various treatments, including the costs of the various treatments. This meant that they were able to make informed decisions about their treatment plans. They said they were always pleased with the standard of treatment they received at the dental practice. People confirmed they are given advice about maintaining good dental health. They found staff to be friendly and helpful. They told us that their privacy was always maintained.
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