Heaton Mersey Medical Practice, Heaton Mersey, Stockport.
Heaton Mersey Medical Practice in Heaton Mersey, Stockport is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 3rd January 2017
Heaton Mersey Medical Practice is managed by Heaton Mersey Medical Practice.
Contact Details:
Address:
Heaton Mersey Medical Practice 460 Didsbury Road Heaton Mersey Stockport SK4 3BT United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Heaton Mersey Medical Practice on 5 December. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The practice was clean and had good facilities including disabled access, translation services and a hearing loop. However, there was no car park for patients.
There were systems in place to mitigate safety risks including analysing significant events and safeguarding.
The practice was aware of and had systems in place to ensure compliance with the requirements of the duty of candour. (The duty of candour is a set of specific legal requirements that providers of services must follow when things go wrong with care and treatment).
Patients’ needs were assessed and care was planned and delivered in line with current legislation.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available. The practice sought patient views about improvements that could be made to the service; including having a virtual patient participation group (PPG) and acted, where possible, on feedback.
Staff worked well together as a team and all felt valued and supported to carry out their roles.
There were elements of outstanding practice:-
The practice had developed a new patient questionnaire to take into account the needs of asylum seekers to screen for any communicable diseases, vaccination status and any safeguarding issues.
The practice liaised with Age UK to send out questionnaires to patients to identify any additional support required.
Staff had access to a freedom to speak up guardian if they had any concerns about the practice.
However. the practice should:
Update the Health and Safety poster for staff to include contacts for local health and safety representatives.
Monitor the contents of the first aid kit for expiry dates and remove any outdated items.
Extend the documentation of audits to show standards and actions taken to demonstrate quality improvement.
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