We spoke with six patients who told us the service provided appropriate information and support regarding their treatment. We also observed the treatment for two patients with their consents. We also spoke with six staff members and the provider. The patients were positive about the care and treatment they received. A patient said, “I am very nervous of dentist but they put you at ease”. Another patient said “treatment and costs are always done in private”.

We saw patients were given sufficient time to make a decision about the treatment options available. A patient commented “you are given options”. Patients told us they were asked about changes in their medical condition each time they attended the practice. This ensured staff were aware of the changes such as new medicines and any associated risks.

There were effective systems in place to reduce the risk and spread of infection. The practice was clean and hygienic. Staff followed their procedures for cleaning, sterilising all instrument and according to the Department of Health's essential standards.

There were systems to regularly assess and monitor the quality of service the patients received. The staff were aware of safeguarding procedures and regular training was provided. There were audits, covering certain aspects of the service which were used to improve the quality of service provided.

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