Helping Hands Fareham, Fareham.Helping Hands Fareham in Fareham is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 26th July 2017 Contact Details:
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3rd July 2017 - During a routine inspection
This inspection took place on 3 and 4 July 2017. The inspection was announced. Helping Hands Fareham provides personal care services to people in their own homes. At the time of our inspection there were 67 people receiving personal care from the service. They were supported by 43 care staff, two field care supervisors, two care co-ordinators a registered manager, head of care and a compliance and risk officer. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People were protected from harm and potential abuse. Risks to people had been identified and managed. Safe recruitment and medicines practices were followed and there were enough staff to meet people’s needs and keep them safe. Staff had the skills and knowledge to support people and meet their needs. People consented to their care and were supported to eat and drink when required and have access to external health and social care professionals. People received a service which was kind, caring and compassionate and respected their privacy, dignity and independence. People felt listened to when making decisions relating to their care. People received a service which met their needs. Care plans in place were up to date and contained all the detail staff needed to provide care to people. Care plans were individualised and contained people’s preferences and how they would like their care to be provided. Complaints had been received and dealt with in line with the provider policy. People and staff were positive about the overall service, the registered manager and staff. Staff felt well supported and confident to question practice. Core values were implemented into service delivery and audits and systems were in place to assess the overall quality and safety of the service and notifications had been received.
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