Helping Hands Homecare Services, Wootton Hope Drive, Wootton Fields, Wootton, Northampton.Helping Hands Homecare Services in Wootton Hope Drive, Wootton Fields, Wootton, Northampton is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 27th February 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
29th January 2019 - During a routine inspection
About the service: Helping Hands Homecare Services is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection eight people were using the service. Everyone using Helping Hands Homecare Services received personal care. People’s experience of using this service: People using this service were well supported by caring staff. One person told us, “I feel very safe with my staff, they are always pleasant, respectful and kind.” People and staff felt respected and listened to. People were consulted about their care and support. People received personalised care and support related to their needs and preferences. All people were matched with staff specific to their needs. People we spoke with gave us positive feedback about staff. Comments included, "My carers are really lovely. They're very polite and kind," and "They know what they need to do to help me.” People were supported by staff who had been recruited by a robust process to ensure they had the right skills and attributes. Staff were aware of how to recognise signs of abuse and were knowledgeable about what to do in the event of any concern being raised. People could be confident that staff were trained to support them, the provider ensured staff had access to training and systems were in place to monitor staff performance. Where required, people were supported with their nutritional needs. Staff worked with external health care professionals to keep people healthy and well. Staff were aware of people's likes and dislikes, information was gathered about people's interests. People were supported to access appropriate healthcare when required. Quality audits were completed to ensure consistent good quality care. This service met the characteristics of Good in all areas. More information is available in the 'Detailed Findings' below. Rating at last inspection: This was the first inspection of the service since their registration on 9 January 2018 with the Care Quality Commission. Why we inspected: This was a planned inspection. Our announced inspection started on 29th January 2019 and ended on 30th January 2019. This included telephone calls to people and their relatives using the service. Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for services rated Good.
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