Helping Hands Newport Pagnell, Unit A, Coopers Court, Coopers Yard, Newport Pagnell.Helping Hands Newport Pagnell in Unit A, Coopers Court, Coopers Yard, Newport Pagnell is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 11th February 2020 Contact Details:
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4th July 2017 - During a routine inspection
This inspection took place on 4 and 6 July 2017 and was announced. Helping Hands Newport Pagnell provides personal care to people who live in their own homes in order for them to maintain their independence. At the time of our inspection the provider confirmed they were providing personal care to 8 people. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Staff had an understanding of abuse and the safeguarding procedures that should be followed to report abuse and people had risk assessments in place to enable them to be as independent as possible. Effective recruitment processes were in place and followed by the service and there were sufficient numbers of staff available to meet people's care and support needs People told us that their medicines were administered safely and on time. Staff members had induction training when joining the service, as well as regular on-going training. Staff members were regularly encouraged to improve their skills with training. Staff were well supported by the registered manager and senior team, and had regular one to one supervisions. People's consent was gained before any care was provided and the requirements of the Mental Capacity Act 2005 were met. People were able to choose the food and drink they wanted and staff supported people with this. People were supported to access health appointments when necessary. Staff supported people in a caring manner. They knew the people they were supporting well and understood their needs and preferences. People were involved in their own care planning and were able to contribute to the way in which they were supported. People's privacy and dignity was maintained at all times. The service had a complaints procedure in place and people knew how to use it. Quality monitoring systems and processes were used effectively to drive future improvement and identify where action was needed.
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