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Care Services

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Helping Hands York, Front Street, Acomb, York.

Helping Hands York in Front Street, Acomb, York is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 14th February 2020

Helping Hands York is managed by Midshires Care Limited who are also responsible for 96 other locations

Contact Details:

    Address:
      Helping Hands York
      6 Odsal House
      Front Street
      Acomb
      York
      YO24 3BL
      United Kingdom
    Telephone:
      01904230338

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2020-02-14
    Last Published 2018-12-25

Local Authority:

    York

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th November 2018 - During a routine inspection pdf icon

Helping Hands York is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older and younger adults with a variety of care and support needs.

Not everyone using Helping Hands York receives a regulated activity; Care Quality Commission only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of inspection 59 people were receiving a regulated activity.

The service was registered on 20 October 2017 and this was the first inspection. The announced inspection started on 6 November and ended on the 8 November 2018.

There was a registered manager in post at the time of inspection. The registered manager was not present at the inspection. The area manager, head of home care and quality assurance lead attended to help with the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risk assessments had not been consistently completed. There was an on-call system in place in the event of emergencies. However, staff told us this was not always answered. We received mixed views on the staffing levels. People told us calls were sometimes late and missed. The service was in the process of developing their call monitoring system. Accidents and incidents had been monitored and lessons learned from these. People were supported with their medication, however there was some recording errors.

Audits were not consistently completed, and did not pick up some concerns identified at this inspection. People told us communication needed to improve within the organisation.

Staff had been recruited safely and received effective induction, ongoing training and supervision. People were supported with their health care needs when required. People were supported with their nutritional needs.

People who used the service were positive about the care they received and how caring the staff were. People’s privacy and dignity was respected. Confidential information was protected and securely stored.

People and their relatives had been involved in their assessments. Care plans included person-centred information. People were supported to attend social activities if it was part of their care package. The service put on a variety of events for people at the office.

Surveys had been carried out to gain feedback from people who used the service and staff. People told us the registered manager was approachable. The service was developing links with the local community.

 

 

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