When we inspected Herts Orthodontics on 24 July 2013 we found that the provider and staff provided people with information before seeking their consent. One young person visiting the practice on the day of our inspection said, "They showed me a video and explained everything that was going to happen. They said I could have the brace taken off at any time if I wanted to.” Another young person said, “They showed me what was going to happen with a model then showed me a video. It made me feel more relaxed about it.”

People's needs were assessed and their orthodontic treatment was planned according to those needs. This included referral back to the person's primary dental care provider for further treatment where necessary

The provider was equipped to deal with medical emergencies.

The practice operated decontamination procedures in accordance with their infection control policy and Department of Health Guidance on decontamination.

Staff were supported with training and clinically qualified staff were enabled to carry out continuing professional development to maintain their professional registration. The provider carried out appraisals for staff that were relevant to their role.

The provider monitored the quality of the service by carrying out internal audits, such as a records audit, and by seeking the feedback of people through surveys.