Hey Baby 4D - The Revive Healthy Living Centre is operated by Hey Baby 4D Limited.

The service provides a baby scanning service which includes reassurance scans, gender determination scans and non-invasive pregnancy testing. We inspected diagnostic imaging.

We inspected this service using our comprehensive inspection methodology. We carried out the short notice announced part of the inspection on 16th January 2019. To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Services we rate

We have not previously inspected this service. At this inspection, we rated the service as good overall.

We found areas of good practice:

• The service provided mandatory training in key skills to all staff and made sure everyone completed it.
• Staff understood how to protect patients from abuse and the service worked well with other agencies to do so.
• The service controlled infection risk well. The service had suitable premises and equipment and looked after them well.
• The service had enough staff with the right qualifications, skills, training and experience to keep people safe from avoidable harm and to provide the right care and treatment.
• The service provided care and treatment based on national guidance and evidence of its effectiveness. Managers checked to make sure staff followed guidance.
• The service made sure staff were competent for their roles. Managers appraised staff’s work performance and held supervision meetings with them to provide support and monitor the effectiveness of the service.
• Staff cared for patients with compassion. Feedback from patients confirmed that staff treated them well and with kindness.
• The service took account of patients’ individual needs.
• People could access the service when they needed it.
• The service treated concerns seriously, investigated them and learned lessons from the results, and shared these with all staff.
• Managers across the service promoted a positive culture that supported and valued staff, creating a sense of common purpose based on shared values.
• The service had systems to identify risks, plan to eliminate or reduce them, and cope with both the expected and unexpected.

Amanda Stanford

Deputy Chief Inspector of Hospitals