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Care Services

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HF Trust - Clifton Court DCA, Clifton, Shefford.

HF Trust - Clifton Court DCA in Clifton, Shefford is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities and personal care. The last inspection date here was 21st December 2019

HF Trust - Clifton Court DCA is managed by HF Trust Limited who are also responsible for 67 other locations

Contact Details:

    Address:
      HF Trust - Clifton Court DCA
      72a Broad Street
      Clifton
      Shefford
      SG17 5RP
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2019-12-21
    Last Published 2019-04-12

Local Authority:

    Central Bedfordshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

22nd February 2019 - During a routine inspection pdf icon

About the service: Clifton Court provides personal care and support for people with a learning disability within a supported living scheme.

People’s experience of using this service:

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Staff knew their responsibilities of reporting any concerns to their seniors so that safeguarding referrals could be made to safeguarding authorities if needed and keep people safe.

People felt comfortable in staff`s presence and the way they smiled and interacted with staff demonstrated that they were happy with the support they received. However, people`s mental capacity had not been assessed following the Mental Capacity Act 2005 principles.

People had care plans which identified what support needs people had as well as described risks to people`s well-being. Care plans and risk assessments needed further developing to ensure staff had proper guidance in place to keep people safe.

People were supported by staff who were kind and caring. Staff supported people to regularly access the community and pursue hobbies and interests.

People were encouraged to get involved in activities of daily living around the house, like cleaning, preparing meals and laundry. People were encouraged to have a healthy diet.

There were enough staff to meet people`s needs safely and effectively. The service used agency staff to cover for existing permanent staff vacancies and relatives told us this was not always good for people who were not familiar with agency staff. Recruitment processes were robust and helped to ensure staff working at the service were suitable to do so.

Staff told us they received training to help them understand their roles and responsibilities, however staff had not had regular one to one supervision meetings with their line manager to ensure their performance was regularly reviewed.

The provider`s governance systems were not always fully utilised to ensure that where improvements were needed these were promptly found and improvement actions were not always taken in a prompt way. The provider had identified this and they were working to improve the use of their governance systems across the service.

The registered manager was absent and the service was managed by a manager from another location owned by the provider. They were supported by the regional manager and there were plans for them to be permanently based at the service. The management team were passionate about providing people with personalised care and support and were working with staff to improve the overall quality of the service.

Rating at last inspection: Good (report published 21 April 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. During this inspection we found evidence that means the rating of the service has changed to requires improvement. More information is in the full report.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

8th March 2016 - During a routine inspection pdf icon

This inspection took place on 08 March 2016 and was unannounced.

Clifton Court provides personal care and support for up to nine people with a learning disability within a supported living scheme. The scheme consists of six flats and shares an office and a communal area with a small residential service at the same address. At the time of the inspection there were eight people who were supported by the service. Three people lived in one flat and five people were living on their own.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe and the provider had effective systems in place to protect them from harm. Medicines were administered safely and people were supported to access other healthcare professionals to maintain their health and well-being. They were supported effectively and encouraged to be as independent as possible. They were assisted to maintain their interests and hobbies and to develop new skills. They were aware of the provider’s complaints system and information about this and other aspects of the service was available in an easy read format. People were encouraged to contribute to the development of the service and to develop links with the local community.

Staff were well trained. They understood and complied with the requirements of the Mental Capacity Act 2005 (MCA). They were supported by way of regular supervision and appraisal. They were caring and promoted people’s privacy and dignity. Staff were encouraged to contribute to the development of the service, aware of their roles and responsibilities and understood the provider’s visions and values.

There were effective complaints and quality assurance systems in place.

 

 

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