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Care Services

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HF Trust - Clifton View, Clifton, Shefford.

HF Trust - Clifton View in Clifton, Shefford is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs and learning disabilities. The last inspection date here was 7th January 2020

HF Trust - Clifton View is managed by HF Trust Limited who are also responsible for 67 other locations

Contact Details:

    Address:
      HF Trust - Clifton View
      72a Broad Street
      Clifton
      Shefford
      SG17 5RP
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2020-01-07
    Last Published 2019-03-19

Local Authority:

    Central Bedfordshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

22nd February 2019 - During a routine inspection pdf icon

About the service: HFT Clifton View is a residential care home providing personal care to older and younger adults living with learning disabilities or autistic spectrum disorder. The service is designed to support people with complex support needs and has been adapted to meet their needs.

People’s experience of using this service: People were not always fully protected from harm as changes to people’s support needs were not always thoroughly assessed and shared with staff supporting them.

People were not always supported in line with current best practice and legislation. People were not always supported to communicate in their preferred communication methods and peoples changing needs were not always assessed and used to inform best practice. People’s mental capacity was not assessed in line with current best practice and legislation.

Audits of the service needed to be properly implemented to identify improvements that could be made. Work was ongoing to improve the current culture of the service.

People and their relatives were not asked for feedback about the service and were not always informed of changes to the service promptly.

People told us and we saw people being treated with kindness, respect and compassion. Staff supported people according to their likes and dislikes. People were supported to make choices and be independent in their daily lives.

People’s care was personalised to their specific needs and preferences. People took part in a variety of activities that had been identified as things that they enjoyed.

Processes and systems in place protected people from harm and abuse in areas such as medicines and supporting people with finances.

Staff recruitment procedures were thorough and included all necessary criminal record checks. There were enough staff on shift to meet people’s needs.

Staff members were not receiving frequent supervision and support to continuously learn and update their knowledge. Plans were in place to improve this.

People were supported to access health care and other professionals in a timely manner when they needed support.

The management team were passionate about improving the service and were putting plans in place to support people and the staff team to action improvements.

The staff team were positive about the current changes that the management team were putting in place. The management team were working with other services managed by the provider to put improvements in place.

Rating at last inspection: Good (report published 21 April 2016.)

Why we inspected: This was a planned inspection based on the rating at the last inspection. During this inspection we found evidence that means the rating of the service has changed to requires improvement. More information is in the full report.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

8th March 2016 - During a routine inspection pdf icon

This inspection took place on 08 March 2016 and was unannounced.

Clifton View provides accommodation and support to up to nine people with a learning disability. The home shares an office and a communal area with a supported living service at the same address. At the time of the inspection there were nine people living at the home.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s needs had been assessed, and care plans took account of their individual needs, preferences, and choices. There were risk assessments in place that gave guidance to staff on how risks to people could be minimised. There were systems in place to safeguard people from risk of possible harm.

Medicines were administered safely and people were supported to access other healthcare professionals to maintain their health and well-being. They were supported effectively and encouraged to be as independent as possible. They were assisted to maintain their interests and hobbies and to develop new skills. They were aware of the provider’s complaints system and information about this and other aspects of the service was available in an easy read format. Staff were always available if people wished to raise concerns informally. People were encouraged to contribute to the development of the service and to develop links with the local community.

The provider had effective recruitment processes in place and there was sufficient numbers of staff to support people safely. Staff had received regular supervision and had been effectively trained to meet people’s individual needs. They understood and complied with the requirements of the Mental Capacity Act 2005 (MCA). They were caring and promoted people’s privacy and dignity. Staff were encouraged to contribute to the development of the service, aware of their roles and responsibilities and understood the provider’s visions and values.

The provider had effective quality monitoring processes in place and these had been used effectively to drive continuous improvements. People had no concerns about how care was provided or how the service was managed. There was good communication between the manager and staff, and this meant that they were able to deal quickly with any issues that arose.

17th October 2013 - During a routine inspection pdf icon

During our inspection on 17 October 2013, we found the provider offered a service where people were supported by staff who were knowledgeable and responsive to their individual needs. This is because the provider had effective recruitment processes.

People were given information in a format they could understand. The provider worked closely with the relatives of people whose complex needs meant they were unable to express their views, to ensure that they received appropriate care.

We saw people's needs were assessed and appropriate support plans and risk assessments were in place. We found people's support plans were reviewed regularly and when people's needs changed.

The provider had effective medicines management systems in place.

The provider had systems in place to review the quality of the service and where possible, they sought the views of people who received care or their relatives.

The relatives of the people who used the service told us that they were happy with the quality of care their relatives received. One person said, "We feel that our relative is in a caring, safe and learning environment."

 

 

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