Patients’ dignity was respected. During our inspection, we saw that staff interaction with patients was personable, friendly and respectful. The provider’s latest 6 monthly patient survey (January 2014) showed that most of the 30 patients “strongly agreed” that staff were “helpful and courteous.”

Patients we spoke with were positive about the quality of care and treatment received. One patient remarked “it’s important to have a dentist that you’re confident can provide value for money - without compromising treatment.”

Staff we spoke with demonstrated an understanding of safeguarding children and vulnerable adults. A dentist we spoke with was able to describe possible types of abuse such as physical and emotional abuse whilst reception staff were able to explain how they would report safeguarding concerns.

We saw that the provider’s reception and treatment rooms were clean and clutter free. None of the patients we spoke with expressed concerns about the cleanliness of the practice with one patient referring to it as “spotless.”

We saw that patient medical histories were updated at each visit as necessary. This meant that the provider had accurate records to help identify and manage risks in relation to providing treatment.