High Road Surgery, London.

High Road Surgery in London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 31st August 2017

High Road Surgery is managed by High Road Surgery.

Contact Details:

Address: High Road Surgery 287 High Road Leytonstone London E11 4HH United Kingdom Telephone: 0

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-08-31
Last Published		2017-08-31

Local Authority:

Waltham Forest

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

1st August 2017 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the High Road Surgery on 20 October 2016. The overall rating for the practice was requires improvement. The full comprehensive report published in March 2017 can be found by selecting the ‘all reports’ link for High Road Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 1 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 20 October 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• The practice had a comprehensive compliment of policies and procedures that were practice specific and version controlled.
• Outcomes from the Quality and Outcomes Framework was in line with local and national averages.
• The practice had clearly defined and embedded systems to minimise risks to patient safety, including the purchase of a defibrillator, a fire risk assessment and regular alarm testing and fire drill as well as an infection control audit and a legionella assessment.
• All staff members had completed training relevant to their role including safeguarding and information governance.
• The practice had identified 35 patients as carers (1% of registered patients).
• The practice had established a patient participation group.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients.
• The practice had a hearing loop installed in the patient waiting area.

However, there were also areas of practice where the provider could make improvements.

In addition the provider should:

• Continue to work to improve the uptake of patient screening in cervical cytology and breast and bowel screening.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

20th October 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the High Road Surgery on 20 October 2016. The overall rating for the practice was requires improvement. The full comprehensive report published in March 2017 can be found by selecting the ‘all reports’ link for High Road Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 1 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 20 October 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• The practice had a comprehensive compliment of policies and procedures that were practice specific and version controlled.
• Outcomes from the Quality and Outcomes Framework was in line with local and national averages.
• The practice had clearly defined and embedded systems to minimise risks to patient safety, including the purchase of a defibrillator, a fire risk assessment and regular alarm testing and fire drill as well as an infection control audit and a legionella assessment.
• All staff members had completed training relevant to their role including safeguarding and information governance.
• The practice had identified 35 patients as carers (1% of registered patients).
• The practice had established a patient participation group.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients.
• The practice had a hearing loop installed in the patient waiting area.

However, there were also areas of practice where the provider could make improvements.

In addition the provider should:

• Continue to work to improve the uptake of patient screening in cervical cytology and breast and bowel screening.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice