We carried out this inspection to check on the care and welfare of people who used this service. Our visit was arranged in advance to ensure that we had time to see and speak to staff working at the practice, as well as people registered with the service.

On the day of the inspection we met the registered manager, a dental nurse and a trainee dental nurse. The lead dental nurse provided us with information throughout our visit. We spoke with two people who were attending the surgery for consultations or treatment to obtain their views of the services provided. After our inspection we telephoned and spoke with two people who were registered with this dental practice. One person said: “The dentist is fantastic he worked really hard to save one of my teeth”.

People said they were involved in decisions about their care and the dentist was very good at explaining any treatment. We saw that treatment options were recorded on patient records and people were able to think about these options before a treatment decision was made. One person said: “Everything was explained and I have been told to go away and think about it before making any decision”.

We were told that emergency appointments were made within 24 hours of the initial telephone call. One person told us: “I had a recent emergency appointment I phoned in the morning and I saw the dentist the same morning”. All of the people we spoke with told us they were happy with the treatment they received.