High Street Dental Practice - Shepton Mallet, Shepton Mallet.High Street Dental Practice - Shepton Mallet in Shepton Mallet is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th July 2014 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
18th June 2014 - During a routine inspection
This scheduled inspection was to see if patients received a safe, effective, caring, responsive and well led service. At the time of this inspection the dental practice provided appointments five days a week with surgery sessions shared between the three dentists. During our inspection visit we spoke a dentist, the practice manager, and a dental nurse. We with spoke with three patients who used the service on the day of our inspection. We looked at some of the facilities and the environment. We reviewed records relating to the management of the service, the employment of staff, and some of the overall quality assurance systems in place. The provider also submitted information supporting compliance during the 48 hours following the inspection visit. We saw written compliments sent into the practice from patients and heard from patients how they were very happy with the treatment they were provided with. We were told by patients they were “Very happy, they always explain the treatment they want to do.” Another comment was, “They do not do anything I am not happy with.” We found that patients received a safe and effective service. Staff were caring and responsive to patients’ needs. Patients were provided with treatment at a well-managed and well led service.
29th March 2012 - During a routine inspection
We spoke with four people attending the practice either for a routine check –up or treatment during our inspection visit. Everyone we spoke with were complimentary about the staff working at the practice. They described them among other things as “helpful”, “friendly”, “kind” and “caring”. People told us they had no difficulty arranging appointments. The people we spoke with who had received treatment told us they were always given detailed information about why it was needed and any available options were discussed with them. They told us they were always asked about their medical history. They said that if they needed treatment they were given printed plans that set out what treatment was required and its cost if applicable. They also told us that they were given comprehensive advice about oral health and hygiene.
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