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Care Services

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High Street Sandy, Sandy.

High Street Sandy in Sandy is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults under 65 yrs and personal care. The last inspection date here was 10th July 2019

High Street Sandy is managed by Central Bedfordshire Council who are also responsible for 8 other locations

Contact Details:

    Address:
      High Street Sandy
      87 High Street
      Sandy
      SG19 1AL
      United Kingdom
    Telephone:
      01767680325

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-07-10
    Last Published 2016-08-09

Local Authority:

    Central Bedfordshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

31st March 2016 - During a routine inspection pdf icon

This inspection was carried out on 31 March and 07 April 2016 and was unannounced. The service provides support to adults who have learning disabilities and or autistic spectrum conditions, and live in their own flats in a supported living scheme. At the time of the inspection, four people were being supported by the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had safeguards in place to protect people from the risk of harm. People’s support plans and risk assessments were detailed, person-centred and reflective of their changing needs. Medicines were managed and administered safely and people were supported to manage their own medicines if they wished to and where this was assessed as safe . The provider had safe recruitment processes in place to ensure people were supported by suitable staff and there were enough staff with the right skills and knowledge to meet people’s needs.

Staff received training which was relevant to their role and received regular supervision and support. Interactions between people and staff were positive and friendly and staff were knowledgeable about the people they supported. Staff had a good understanding of the Mental Capacity Act 2005 (MCA) and associated regulations.

People had enough to eat and drink. People did their own meal planning, shopping and cooking with support from staff. They were supported by caring staff, who understood their needs, promoted their rights, encouraged their independence and respected their privacy and dignity.

People had opportunities to contribute to their care and support and were included in reviews and meetings. People had plans and aspirations for the future and were supported to work towards these. People also had active social lives and participated in many community activities.

The service had robust quality assurance systems in place and held regular audits to identify any areas that required improvement. There was a complaints policy which detailed how people could make a complaint if they wished.

16th August 2013 - During a routine inspection pdf icon

People who used High Street Sandy appeared positive about the care and support they had. During our visit, we saw people were encouraged to be independent and were supported to undertake a variety of activities. On the day of our inspection, one person was going shopping and another was enjoying some personal time in their flat. We visited two flats where supported living was provided and observed daily routines to gain an insight into how people's care and support was managed. We found staff treated people with respect and dignity and people responded well to staff.

We noted the provider liaised with other professionals to ensure people’s needs were met safely. People were supported to attend appointments which meant their health needs were managed effectively.

The premises at High Street Sandy enabled people to live as independently as possible and were maintained so people were kept safe and free from harm. The layout of flats was appropriate for people’s care requirements.

The number of staff was appropriate and meant people received the care they required when needed. Staffing was based upon analysis of people’s care requirements.

People were supported to raise concerns and complaints in a variety of ways and provided with information on how to complain in an accessible format.

We found records were kept securely and protected staff and people’s confidentiality. They were accessible, so that when staff required information they could locate this easily.

25th January 2013 - During a routine inspection pdf icon

High Street Sandy provided care and support to five people who lived in their own flats. A sixth flat was used as the agency’s office.

Staff who had worked with people in their previous care setting made it clear how proud of people they were. They told us, “People have come such a long way and achieved so much.” One person said, “I like it here. All the staff are alright, they all treat me well.”

We saw that people who received this service had good relationships with the staff, who treated them with respect. Staff encouraged and supported people to be as independent as possible in all areas of their lives.

Care records were personalised and gave detailed guidance on the way in which each person wanted to be supported. Risks to people were assessed and managed so that people were kept as safe as possible. Medicines were handled safely and well.

Staff had received training in how to protect vulnerable people and demonstrated they knew the procedures for reporting any concerns. Staff had received regular supervision and had undergone training in a range of topics so that they were competent to carry out their role. A senior member of staff told us that the staff team “has come on in leaps and bounds.”

The provider had measures in place to monitor the quality of the service and ensure that the views of the people who lived at the home were taken into account. People told us they would be happy speaking with staff or the manager if they wanted to complain.

 

 

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