Higham Hill Medical Centre in Walthamstow, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 16th January 2020
Higham Hill Medical Centre is managed by Higham Hill Medical Centre.
Contact Details:
Address:
Higham Hill Medical Centre 258-260 Higham Hill Road Walthamstow London E17 5RQ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Higham Hill Medical Centre on 19 October 2016. Overall the practice is rated as Good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Ensure that all staff members complete fire training.
Review the GP patient satisfaction survey and put a plan in place to improve patient satisfaction with services provided.
Review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is available to them.