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Care Services

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Highgate Dental Centre, London.

Highgate Dental Centre in London is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th April 2016

Highgate Dental Centre is managed by Mr Punit Shah & Mrs Priya Shah who are also responsible for 2 other locations

Contact Details:

    Address:
      Highgate Dental Centre
      224 Archway Road
      London
      N6 5AX
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2016-04-15
    Last Published 2016-04-15

Local Authority:

    Haringey

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

23rd March 2016 - During a routine inspection pdf icon

We carried out an announced comprehensive inspection on 23 March 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

Highgate Dental Centre provides NHS and private dental treatment to patients of all ages.

Practice staffing consists of three dentists, one hygienist, two dental nurses, one receptionist/nurse

The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The practice is open Monday to Friday 9am to 5pm and Saturdays 9am to 1pm

The practice facilities include two treatment rooms, reception and waiting area, decontamination room, and a staff room/kitchen.

26 patients provided feedback about the service. Patients we spoke with and those who completed comment cards were very positive about the care they received about the service. Patients told us that they were happy with the treatment and advice they had received.

Our key findings were:

  • There were systems in place to reduce the risk and spread of infection. Dental instruments were cleaned and sterilised in line with current guidance.
  • There were systems in place to ensure that all equipment was maintained in line with manufacturer’s guidelines.
  • Staff had received safeguarding children and adults training and knew the processes to follow to raise any concerns. The practice had whistleblowing policies and procedure and staff were aware of these and their responsibilities to report any concerns.
  • The practice ensured staff were trained and that they maintained the necessary skills and competence to support the needs of patients.
  • There were sufficient numbers of suitably qualified staff to meet the needs of patients.
  • Staff had been trained to handle medical emergencies, and appropriate medicines and life-saving equipment were readily available.
  • Patients received clear explanations about their proposed treatment, costs, benefits and risks and were involved in making decisions about it.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • The appointment system met the needs of patients and waiting times were kept to a minimum.
  • The practice had a procedure for handling and responding to complaints, which were displayed and available to patients.
  • Governance systems were effective and there were a range of policies and procedures in place which underpinned the management of the practice. Clinical and non-clinical audits were carried out to monitor the quality of services.
  • The practice sought feedback from staff and patients about the services they provided and acted on this to improve its services.

 

 

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