When we inspected Hoddesdon Dental Surgery we found people were provided with information about their treatment and were asked for their consent. One person told us, “The dentist was very kind and helpful and explained everything to me in such a way it was easy to understand.”

People’s needs were assessed prior to treatment being offered which included assessment of a person's general health as well as their dental needs. Treatment plans were developed with the person to reflect their individual needs and were reviewed at each visit. One person we spoke with told us, “I feel they listen to what I want. They do exactly what we agree and I know what to expect each time I come.”

The practice operated a decontamination process that was in accordance with Department of Health guidelines. One person we spoke with told us, “You can’t fault the cleanliness here.”

Staff received appropriate training relevant to their role and maintained their professional registration through continuing professional development (CPD). Staff we spoke with told us they felt supported by the provider to perform their role.

The provider regularly assessed and monitored the quality of service by carrying out a range of audits. These included infection control and medical record audits. The provider also sought the views of people who used the service in relation to the quality of care they received.