Holly Cottage LLP care home provides care and support to six people with learning disabilities.

At the last inspection the service was rated Good.

At this inspection we found the service remained Good.

People told us they felt safe living in the service. Risks to people were appropriately planned for and managed. Shortfalls in Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) processes had been identified and improved upon since the last inspection The service was meeting the requirements of the MCA and DoLS. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There were enough staff who had received appropriate training, support and development to provide people with the care and support when they needed it.

People received appropriate support to maintain a healthy diet and are able to choose and help prepare meals.

People told us and we observed that they were treated with kindness by staff who respected their privacy and upheld their dignity.

People were given the opportunity to feed back on the service and their views were acted on.

People received personalised care that met their individual needs. People were given appropriate support and encouragement to access meaningful activities and follow their individual interests.

People told us they knew how to complain and were confident they would be listened to if they wished to make a complaint.

The provider, registered manager and staff created an open and inclusive atmosphere within the service. People, staff and external health professionals were invited to take part in discussions around shaping the future of the service.

There were quality assurance procedures to regularly check the quality of the service in place and any shortfalls were identified and swiftly acted on to improve the service.

Further information is in the detailed findings below

Holly Cottage LLP care home provides care and support to six people with learning disabilities.

At the last inspection the service was rated Good.

At this inspection we found the service remained Good.

People told us they felt safe living in the service. Risks to people were appropriately planned for and managed. Shortfalls in Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) processes had been identified and improved upon since the last inspection The service was meeting the requirements of the MCA and DoLS. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There were enough staff who had received appropriate training, support and development to provide people with the care and support when they needed it.

People received appropriate support to maintain a healthy diet and are able to choose and help prepare meals.

People told us and we observed that they were treated with kindness by staff who respected their privacy and upheld their dignity.

People were given the opportunity to feed back on the service and their views were acted on.

People received personalised care that met their individual needs. People were given appropriate support and encouragement to access meaningful activities and follow their individual interests.

People told us they knew how to complain and were confident they would be listened to if they wished to make a complaint.

The provider, registered manager and staff created an open and inclusive atmosphere within the service. People, staff and external health professionals were invited to take part in discussions around shaping the future of the service.

There were quality assurance procedures to regularly check the quality of the service in place and any shortfalls were identified and swiftly acted on to improve the service.

Further information is in the detailed findings below

During our visit on 17 June 2013 we observed that people in the home were treated with care and understanding. People were encouraged to participate in activities and it was evident they enjoyed them. The home incorporates an area for day care and one or two people who live in the community come and join in activities and lunch each day.

Staff had received all the mandatory training to meet the needs of those who lived in Holly Cottage. The provider acknowledged that the people living in the home were aging and therefore training has also started to incorporate different training in relation to the care of older people with disabilities. All staff we spoke with were very knowledgeable about each person in the home and were able to tell us about them. This meant people had staff who understood them and were able to provide the care they needed.

We found that staff had been working in the home for many years, which meant people who live in the home had good continuity of care.

People we spoke with said the home was lovely and that the staff were also lovely. They were very enthusiastic about telling us what they did in the community, that they grew their own vegetables and showed us the pictures and other arts and crafts they had produced. The staff were very caring and understood the needs of those living there. The atmosphere was calm and happy and there was a lot of laughter.

People had their own pictures and other items in their bedrooms and one person showed us and talked about the posters in their room and that they had been to a concert.

All the people using the service were met during the visit and they told us that they were happy and were involved in lots of different activities. We saw lots of photographic evidence of people participating in different activities and social events. People using the service appeared happy and relaxed and their wishes were respected by staff.