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Hollymount Residential and Dementia Care Centre, 3 West Park Road, Blackburn.

Hollymount Residential and Dementia Care Centre in 3 West Park Road, Blackburn is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, dementia, mental health conditions and physical disabilities. The last inspection date here was 15th April 2020

Hollymount Residential and Dementia Care Centre is managed by Longfield (Care Homes) Limited who are also responsible for 1 other location

Contact Details:

    Address:
      Hollymount Residential and Dementia Care Centre
      Hollymount
      3 West Park Road
      Blackburn
      BB2 6DE
      United Kingdom
    Telephone:
      01254266453
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-04-15
    Last Published 2017-09-01

Local Authority:

    Blackburn with Darwen

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

12th July 2017 - During a routine inspection pdf icon

This inspection took place on 12 and 13 July 2017. The first day of the inspection was unannounced.

Hollymount Residential and Dementia Care Centre (referred to throughout the report as Hollymount) provides accommodation and personal care for up to 38 older people. There were 35 people using the service at the time of this inspection. The home is located in a residential area close to Blackburn town centre and local amenities. It offers mainly single room accommodation with some en-suite facilities.

The service had a manager in post who was registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers ('the provider'), they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. As the registered manager was also registered to manage the provider’s sister home a short distance away, they were supported in the running of Hollymount by two deputy managers. This ensured there was management cover in the home seven days a week.

Without exception people spoken with told us staff were exceptionally kind and caring. Comments people made to us included, “I can’t recommend this place enough. The way they are looking after [name of relative] is amazing. Words can’t describe the care. Nothing is too much trouble for anyone. They are worth their weight in gold each and every one of them”, “Staff are very, very kind. I think I get the best care”, “I’ve never regretted coming here” and “Staff are so good with me. They are very caring.” Staff knew people and their backgrounds well and used this knowledge to communicate effectively with people and reassure them when they became anxious or upset. All staff demonstrated a commitment to providing high quality compassionate care.

People were treated with the utmost respect at all times. Staff protected their privacy, involved them in decisions about their care and promoted their independence. The end of life care people received was described as exceptional by relatives.

There were enough staff deployed to meet people’s needs. Recruitment procedures helped ensure only suitable staff were employed. Staff knew the correct action to take to protect people from the risk of harm and supported them to receive their medicines safely.

People were cared for in a safe, clean and dementia friendly environment. The registered manager had used evidence based practice to help support people to mobilise safely around the home and reduce the risk of falls occurring; this included painting Zimmer frames and handrails in bright colours.

Care records included good information about how people wanted to be supported. A professional we spoke with told us they were impressed about the level of personalisation in care records. Detailed risk assessments were in place in relation to the care people required. These had been regularly reviewed and updated to ensure they accurately reflected people’s needs.

People told us staff always provided the care they needed and wanted. Feedback from relatives praised the responsive nature of staff at all levels in the home. The registered manager told us their intention was for people to feel that they were living in a 5 star hotel with immediate access to anything they wanted.

The registered manager had been creative in introducing ways to encourage people to eat and drink as much as possible. People told us they enjoyed the food provided and were aware they could access food or drink of their choice 24 hours a day.

Staff received the induction, training and supervision to help them to deliver effective care. Staff understood the principles of the Mental Capacity Act 2005 and appropriate arrangements were in place to help protect the rights of people who were unable to consent to their care in Hollymount.

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26th May 2015 - During a routine inspection pdf icon

This was an unannounced inspection which took place on 26 May 2015. We last inspected the service in May 2014 when we found it was meeting all of the regulations we reviewed.

Hollymount is registered to provide accommodation for up to 38 older people who require support with personal care. At the time of our inspection there were 32 people using the service.

There was a registered manager in place at Hollymount. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Prior to this inspection we had received some information of concern in relation to staffing levels, particularly at night and the impact of this on the care people received. We therefore visited this service early in the morning so we were able to speak to night staff and check whether they were getting people up at a time that was convenient for staff rather than when people wanted to get up.

We found staffing levels, including at night, were appropriate to meet the needs of people who used the service. We did not find evidence that staff were getting people up in early in the morning unless people had asked to do so, or where it was to manage risk.

People who used the service told us they felt safe in Hollymount and that staff were kind and caring; this was confirmed by our observations during the inspection.

Recruitment processes were sufficiently robust to protect people who used the service from the risk of unsuitable staff. Staff had received training in the safeguarding of vulnerable adults and were able to tell us of the correct action to take should they have any concerns about people who used the service.

Systems were in place to help ensure medicines were administered safely. People who used the service told us they always received their medicines as prescribed.

Care records included an assessment of the risks people might experience including those related to mobility, falls and nutrition. Risk management plans were in place to provide information to staff about the action they should take to help reduce such risks from occurring.

We saw there were risk assessments in place for the safety of the premises. All areas of the home were clean and well maintained. Procedures were in place to prevent and control the spread of infection. Systems were in place to deal with any emergency that could affect the provision of care, such as a failure of the electricity and gas supply to the premises.

Staff had received induction, training and supervision to help ensure they were able to deliver effective care. All staff had completed or were working towards a nationally recognised qualification in care.

Staff were aware of the principles of the Mental Capacity Act (MCA) 2005: this legislation provides legal safeguards for people who may be unable to make their own decisions. The registered manager had assessed the capacity of people who used the service to consent to the care and treatment they required. Where necessary, applications had been made to the local authority to ensure any restrictions in place were legally authorised under the Deprivation of Liberty Safeguards (DoLS).

People gave positive feedback regarding the quality of the food provided in Hollymount. Systems were in place to ensure people’s nutritional and health needs were assessed and regularly reviewed. We saw that staff would contact health professionals, including out of hours services, if they had any concerns regarding the health of a person who used the service.

Care records were personalised and provided information for staff about people’s life histories, wishes and preferences. People told us staff respected their wishes and supported them to be as independent as possible.

A timetable of activities was in place to help promote the health and well-being of people who used the service. The registered manager had made contact with local resources, including a school, from which children now visited Hollymount on a regular basis. This helped people who used the service feel part of their local community.

People who used the service had regular opportunities to provide feedback on the care they received in Hollymount. We noted the responses to the most recent survey conducted by Hollymount had been very positive.

Staff told us they enjoyed working at Hollymount and considered the managers in the service were approachable and supportive. There were regular opportunities for staff to provide feedback on improvements which could be made in the service.

There were a number of quality assurance processes in place in the service. The registered manager demonstrated a commitment to continuing to improve the service provided in Hollymount.

12th May 2014 - During a routine inspection pdf icon

During our inspection visit we gathered evidence to help us answer our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the visit, speaking with nine people who used the service and one visitor. We also spoke with three staff and looked at records.

If you wish to see the evidence supporting our summary please read the full report.

Is the service safe?

We spoke with nine people who used the service. They told us they felt safe in Hollymount and were happy with the care provided. Comments people made to us included, “I definitely feel safe here; staff are great”, “I was in a bad state when I came in and they have really helped me” and “My daughter couldn’t have picked a better place for me”.

Care records provided staff with good information about the individual needs of people. Information included areas of risk and what staff would need to do to keep people safe.

Systems were in place to ensure people received safe and coordinated care when other services were involved.

People had their medicines at the times they needed them and in a safe way.

People were cared for in premises which were safe and secure.

Is the service effective?

People were assessed by a manager from the home before they were admitted to ensure their individual needs could be met.

To ensure that safe and effective care was provided, staff continued to update their skills and knowledge with regular training and updates.

Specialist dietary, mobility and equipment needs had been identified in care plans where required. Risk assessments were regularly reviewed and care plans amended to reflect people’s changing needs.

Is the service caring?

People we spoke with were complimentary about the care provided. We were told, “There’s always someone to look after you”, “I’m quite happy with the care my mum receives” and “I’m really settled here; I’m well cared for”.

It was clear from our observations and discussions with staff that they knew people well and had a good understanding of their care and support needs.

Is the service responsive?

Information in the care records showed that the staff at the home involved other healthcare professionals in the care and support of people who used the service.

People knew how to make a complaint and were confident any concerns they raised would be dealt with by the home manager.

Systems were in place to ensure staff had access to up to date information regarding people’s needs. This should help ensure they were supported to respond appropriately to any changes to a person’s condition.

Is the service well-led?

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time. The person responsible for managing the service was present when this inspection took place. They told us they had submitted an application to CQC to register as manager at the home.

Staff told us they felt well supported by the manager and were able to raise any issues of concern with her.

There were a number of quality assurance systems in place to ensure people were cared for safely. Feedback was sought from people who used the service through annual questionnaires which asked for their views on the care and facilities provided.

25th November 2013 - During an inspection to make sure that the improvements required had been made pdf icon

At our previous inspection visit on 16 September 2013 we had concerns people at Hollymount were at risk of receiving unsafe and inappropriate care. This was because the provider had not planned and delivered care in a way that ensured people were safe and their needs were met in an appropriate manner.

Following the inspection visit we were sent an action plan informing us how the provider intended to ensure people were protected against the risks of inappropriate care. We revisited the service to ensure the necessary actions had been taken.

We spoke with two people who used the service and one member of staff. We also reviewed three care files. People we spoke with told us they were happy with the care provided at Hollymount.

We found all the care files we looked at included care plans which had been updated to reflect people’s changing needs.

16th September 2013 - During a routine inspection pdf icon

We spoke with 13 people who used the service and six visitors. All the people we spoke with were very satisfied with the care provided at Hollymount. One person told us, “I am very happy here and they look after you well”. Another person commented, “The care here is wonderful”.

During our visit we observed staff treated people with dignity and respect. We saw interactions between staff and people who used the service were warm and friendly.

We looked at the care files for all of the residents at Hollymount and reviewed three of these in detail. Although we saw many of the care files contained in depth care plans which provided good information for staff, we found eight care files did not contain sufficiently detailed plans of care regarding the support people needed during the day. This meant there was a risk people might receive inappropriate care.

People told us they enjoyed the food served at the home. Comments included, “You get food just like home here” and “The cook knows what I like and sees that I get it”.

We found people were cared for in a clean and hygienic environment.

We found suitable arrangements were in place to manage an effective process for identifying, receiving and handling complaints for people living in Hollymount.

15th January 2013 - During a routine inspection pdf icon

We spoke with six people who used the service and a visitor. All the people spoken with told us they were happy with the care provided by the home. One person commented, "I think it’s one of the best places you could be in”.

We reviewed the care files of four people who used the service and found evidence that there were procedures in place to ensure their consent was gained in relation to the care provided for them.

We saw that care plans clearly identified the needs of the person and included information on how they wished their care to be delivered.

People spoken with told us they received appropriate support with their medication. We saw there were systems in place for the safe administration of medicines. However we found that some issues identified in medication audits had not been fully resolved.

We spoke with three members of staff, two of whom told us they felt well supported in their work. All staff we spoke with told us they were confident in carrying out their responsibilities. We saw evidence that staff were appropriately qualified and provided with training relevant to their role.

We found that there were effective systems in place for the completion and storage of records relating to the care of people who used the service and the maintenance of the premises

8th February 2012 - During a routine inspection pdf icon

People said, "Me and my son went round a few homes and chose here ourselves", "I went to another home but it did not work out so I looked around again and choose here, mainly because it had an en-suite" and "It was a happy choice for her". People were offered a choice of home they could move into.

People told us they were able to make choices for themselves to help them retain some independent living.

People said staff involved them in care issues to enable them to have their wishes met. Comments included, "Staff would talk to my son if I was not well or needed anything", "Staff are often in conversation with me about my care" and "Staff regularly discuss her care with me".

People told us they "felt safe" and "I have had my concerns but they have been ironed out now". People felt secure at this care home.

People thought staff were "good" and suitable for the roles they performed.

People who used the service and a visitor thought there were sufficient numbers of suitably qualified staff. Staff thought their numbers should be increased to provide a better service.

People or their relatives were satisfied with the service and made comments such as "I like living here", "I think the care is adequate", "I am very satified with the care I get", The staff are very welcoming. If I did not like it here I would have gone long since", "The doctor is pleased with her progress" and "The place is spotless. Staff are friendly and very nice".

 

 

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