We spoke with five patients and looked at the patient survey carried out by the practice in November 2012. The patients told us they were fully involved in the decisions about their dental care and treatment.

Patients said they were provided with sufficient information about dental treatments on offer and about the relevant fees.

Patients also told us they understood the care and treatment they received because the dentist always took time to explain what they were going to do and why.

Staff told us they were well supported in their work. They told us they are able to access training opportunities. We saw arrangements in place to deal with emergency situations including training for staff in medical emergencies and resuscitation.

The practice had effective procedures in place for the management of infection control. Staff had received training to reduce the risk of infection.

We saw complaints were dealt with appropriately by the practice in line with their own procedures.