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Care Services

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Holmhurst Care Home, Portswood, Southampton.

Holmhurst Care Home in Portswood, Southampton is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults under 65 yrs and mental health conditions. The last inspection date here was 3rd November 2018

Holmhurst Care Home is managed by Holmhurst Care Homes Limited.

Contact Details:

    Address:
      Holmhurst Care Home
      28 Gordon Avenue
      Portswood
      Southampton
      SO14 6WD
      United Kingdom
    Telephone:
      02380557999
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-11-03
    Last Published 2018-11-03

Local Authority:

    Southampton

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

25th September 2018 - During a routine inspection pdf icon

Care service description

Holmhurst Care Home is a residential care home for up to 16 people with mental health needs. At the time of our inspection there were 14 people living at the home. Accommodation was in a converted older building in a residential area of Southampton close to shops and other amenities. There was a shared lounge and dining area, a quiet room, an outdoor smoking area and sitting area with barbecue.

Rating at last inspection

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated good.

People were protected against risks to their safety and wellbeing, including the risk of abuse and unsafe care. There were sufficient suitable staff deployed to support people safely. The provider had effective processes to make sure people’s medicines were stored and administered safely, and to make sure people were supported in a clean, hygienic environment which reduced the risk of the spread of infection.

People were supported by staff with the relevant skills and knowledge. People's assessments and care plans were detailed and thorough. Arrangements were in place to support people to have a healthy diet. The provider worked with other services and agencies to make sure people had access to the healthcare services they needed. The provider took account of the legal protections in place for people who lacked mental capacity. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There were positive, caring relationships between people and the staff who supported them. The provider supported people to be actively involved in decisions about their care and support. Staff respected and promoted people’s privacy, dignity and independence.

People’s care and support reflected their needs and preferences. People could access leisure activities and interests both independently and with support from staff. People were satisfied with the service they received, but knew how to complain if they needed to.

There were effective management systems in place, and staff were motivated in a calm, supportive, empowering atmosphere. There were internal and external systems and a business improvement plan to monitor, improve and sustain the quality of service people received. People who used the service were engaged positively by the provider. The provider worked actively with other agencies where this could lead to improvements in the service people received.

Further information is in the detailed findings below.

22nd August 2013 - During an inspection to make sure that the improvements required had been made pdf icon

At our previous inspection we had found that essential standards were not being met with respect to the management of medicines. During this inspection we checked that actions had been taken to address this.

We found that suitable arrangements were in place for the management of prescribed and non-prescribed medicines. Staff were following the procedures for the recording of medicines and checks were in place to verify this.

2nd May 2013 - During a routine inspection pdf icon

At our previous inspection we had found essential standards were not being met with respect to the management of medicines and the notification to us of certain incidents. During this inspection we checked that actions had been taken to address these areas. We also inspected other standards as part of our planned schedule of inspections.

People who used the service told us they were satisfied with their care and support. One said, “They look after us very well.” Another said, “It’s a reasonable place. I have no problems.” They said staff explained what they were doing and obtained their consent. They told us they were able to come and go as they wished. They were confident they would be listened to if they raised any problems. People said there were enough staff to deliver their care and that staff had the necessary skills and knowledge.

We found the service made efforts to ensure people consented to their care and support, and followed processes where people’s capacity to make decisions was in doubt. People’s care needs were assessed and care was delivered according to plans based on their needs. There were enough staff to provide the required level of care and support, and staff were supported by management. People were cared for in a clean environment. There was an effective complaints process and the service notified us of relevant incidents. Improvements had been made to the management of medicines, but essential standards were still not being met.

8th November 2012 - During a routine inspection pdf icon

People using the service at Holmhurst Care Home told us that they were "very happy here" and that the staff were "very good". They said the food was good and that they had a good level of independence. People were able to go outside and participate in the community and they had appropriate risk assessments to manage risks while they were outside the home.

We found that people using the service were respected and that they were cared for and supported on the basis of very thorough and inclusive care plans. The staff members we spoke with had a good awareness of people's needs, preferences and rights. We found that procedures were in place to protect people from the risk of abuse, and that staff had developed appropriate strategies for managing challenging behaviours and mitigating risks.

We saw that the required checks were made to ensure that people were cared for by suitably qualified and experienced staff and that processes were in place to monitor and assure the quality of the service provided. We found that some incidents were not being reported to the Care Quality Commission as required by regulations, and that some of the practices involving the management of medicines did not fully protect people against the associated risks.

1st January 1970 - During a routine inspection pdf icon

This inspection took place on 20 and 24 July 2015 and was unannounced. Holmhurst provides accommodation and care for up to 16 adults with mental health needs. At the time of our inspection there were 15 people living at the home.

The home has a registered manager who has been registered since April 2011. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living at Holmhurst and people were very much at the heart of the service. People were supported to take informed risks.

People were supported to receive their medicines safely from suitably trained staff. There were enough staff to meet people’s needs. Relevant checks were conducted before staff started working at Holmhurst Care Home to make sure staff were of good character and had the necessary skills.

Staff sought consent from people before providing care or support. The ability of people to make decisions was assessed in line with legal requirements to ensure their liberty was not restricted unlawfully. Decisions were taken in the best interests of people.

People praised the quality of the food. They received varied and nutritious meals including a choice of fresh food and drinks. Staff were aware of people’s likes and dislikes and offered alternatives if they did not want the menu option of the day.

People were treated with kindness, compassion and respect and staff promoted people’s independence and right to privacy. The staff were highly committed and provided people with positive care experiences. Support was provided in accordance with people’s wishes.

People (and their families where appropriate) were involved in assessing, planning and agreeing the care and support they received. People were encouraged to remain as independent as possible.

Care plans provided comprehensive information about how people wished to receive care and support. This helped ensure people received personalised care in a way that met their individual needs.

People were supported and encouraged to make choices and had access to a wide range of activities tailored to their specific interests. ‘Residents meetings’ and surveys allowed people to provide feedback, which was used to improve the service.

People liked living at the home and felt it was well-led. There was an open and transparent culture with people able to access the community as part of their daily activities. There were appropriate management arrangements in place and staff and people told us they were encouraged to talk to the registered manager about any concerns. Regular audits of the service were carried out to assess and monitor the quality of the service.

 

 

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