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Care Services

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Home Angels Healthcare Services Ltd, Innovation House, Molly Millars Close, Wokingham.

Home Angels Healthcare Services Ltd in Innovation House, Molly Millars Close, Wokingham is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, personal care, physical disabilities and sensory impairments. The last inspection date here was 10th January 2020

Home Angels Healthcare Services Ltd is managed by Home Angels Healthcare Services Ltd who are also responsible for 2 other locations

Contact Details:

    Address:
      Home Angels Healthcare Services Ltd
      Suite 16
      Innovation House
      Molly Millars Close
      Wokingham
      RG41 2RX
      United Kingdom
    Telephone:
      03330116777
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-01-10
    Last Published 2017-01-05

Local Authority:

    Wokingham

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

29th November 2016 - During a routine inspection pdf icon

This inspection took place on the 29 November and was announced.

Home Angels Healthcare Ltd is a care agency which provides staff to support people in their own homes. People with various care needs can use this service including people with physical disabilities and older people. At the time of this inspection 39 people received care from this service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

People and their relatives told us that they felt safe with staff and would be confident to raise any concerns they had. The provider’s recruitment procedures were thorough and medicines were managed safely. There were sufficient staff to provide safe, effective care at the times agreed by the people who were using the service.

There were procedures in place to manage risks to people and staff. Staff were aware of how to deal with emergency situations and knew how to keep people safe by reporting concerns promptly through processes that they understood well.

Staff received an induction and spent time working with experienced members of staff before working alone with people. Staff were supported to receive the training and development they needed to care for and support people’s individual needs.

People and their families were mostly complementary of the services provided. An improvement in the timings of calls was reported by people and their relatives. The comments we received demonstrated that the majority of people felt valued and listened to. People were treated with kindness and respect whilst their independence was promoted within their homes and the community. People received care and support from familiar and regular staff most of the time and some would recommend the service to other people.

People’s needs were reviewed and their care and support plans promoted person-centred care. Up to date information was communicated to the majority staff to ensure they could provide the appropriate care and support for each individual. Staff knew how to contact healthcare professionals in a timely manner if there were concerns about a person’s wellbeing.

The provider had a system to regularly assess and monitor the quality of service that people received and identified areas for improvement.

 

 

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