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Care Services

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Home Instead Senior Care, New Street, Newport.

Home Instead Senior Care in New Street, Newport is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 17th January 2020

Home Instead Senior Care is managed by Renbridge Associates Ltd.

Contact Details:

    Address:
      Home Instead Senior Care
      Millennium House
      New Street
      Newport
      TF10 7AX
      United Kingdom
    Telephone:
      01952581112
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Good
Well-Led: Outstanding
Overall: Outstanding

Further Details:

Important Dates:

    Last Inspection 2020-01-17
    Last Published 2017-06-23

Local Authority:

    Telford and Wrekin

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

22nd February 2017 - During a routine inspection pdf icon

Home Instead Senior Care is registered to provide personal care and support to people of all ages living in their own homes. At the time of our inspection the service was supporting 41 people with a range of personal care and support needs. The service also provided companionship and support to a number of other people.

The inspection of this service took place on 22 and 23 February 2017 and was announced.

There was a registered manager in post and they were present at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, registered managers are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received a service that was safe and staff clearly understood how to protect people from abuse and harm. Risks in relation to providing safe support were assessed, documented and well managed.

There were sufficient staff to support people who used the service. The registered manager matched people to the staff who supported them to ensure compatibility and consistency. This meant that people got to know the staff who supported them and trusted them to meet their needs safely and in ways that they preferred. Staff could offer flexible and responsive support that met people’s changing needs in order to ensure their on-going safety and wellbeing. Staff were recruited through safe recruitment practices meaning that only people suitable to work in the role were appointed.

People who required support to take their medicines were protected by safe systems in place for administering, storing and recording medicines. Training was in place to enable staff to safely support people when required.

People were supported by staff who were well trained and equipped with the knowledge and skills to meet their assessed needs. Training was innovative and bespoke to meet people’s individual needs. The providers and the registered manager were creative in sharing ideas and good practice with others. Staff supported family members by sharing good practice and working alongside them to ensure people’s needs were met. People’s rights and choices were respected and promoted. Staff offered individualised support and people were actively involved in decision making.

People's communication needs were known by staff and different communication methods were used to ensure people were involved in decisions about their care.

People were supported, as required, to enjoy a varied and nutritious diet that met their individual dietary needs. Staff worked with health and social care professionals to promote and maintain people’s good health. Where there were concerns over people's health, specialist input was sought from a range of health professionals.

People were supported by staff who were very caring, kind and compassionate. Staff provided support ‘above and beyond’ their remit and people valued this. People were supported to remain as independent as they were able whilst receiving support and care. Staff also worked closely with family members and promoted relationships with people who were important to people who used the service. This improved their quality of life.

People told us that staff treated them with the upmost dignity and respect.

People were listened to and received a responsive service that met their assessed needs. Comprehensive assessments of need and a thorough matching process meant that staff could be selected to work with a person based on shared interests and values. People who used the service, and their families, were consulted in this process. People received the care and support they required at times that had been agreed with them. They told us that any changes were communicated and staff were flexible if people wished to reschedule their visits. People's changing health a

4th August 2015 - During a routine inspection pdf icon

The inspection was announced and took place on 4 August 2015. The provider had short notice that an inspection would take place. This was because the organisation provides a domiciliary care service to people in their own homes and we needed to ensure that the manager would be available to assist us. At the last inspection in August 2013, we found the provider was meeting all of the requirements of the regulations we reviewed.

Home Instead Senior Care provides care and support to people living in their own homes. At the time of the inspection the agency were providing personal care for 37 people. The agency also provided companionship and support to a number of other people.

The agency did not have a registered manager in post at the time of our inspection. The manager had recently been appointed and confirmed they would apply to be registered with us pending a successful probationary period. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe with the staff that supported them and said staff were always respectful and spoke with them appropriately. Staff had a clear understanding of how to protect people from abuse and harm and knew how to report any alleged abuse or poor practice. The provider used safe recruitment processes to ensure only appropriate staff were employed to work with people in their own homes.

People were supported by staff that knew them well and were equipped with the skills and knowledge to meet their individual needs. Staff received training and on-going support to carry out their roles and responsibilities effectively. They understood how to promote people’s rights, choices and independence.

People shared positive experiences about the care and support they received. They told us that staff were kind and caring and responsive to their needs and preferences. People were introduced to new carers and were able to choose the times of their visits. People’s care was planned and reviewed with them to ensure they received care which met their needs.

People had no concerns about the care and support they or their family member received, but knew they could raise issues directly with the provider.

Care plans detailed people’s needs and preferences. People told us there was a minimum of an hour visit which meant staff had time to support people without rushing them and this helped to support their independence and maintain their safety. Staff promoted people’s dignity, privacy and independence.

People found their care staff and the management team approachable and spoke positively about the culture of the service. The management team were committed to providing a high quality service to people. A range of checks were carried out to ensure that good standards of care were maintained. Feedback from people was sought on a regular basis to gain people’s views and improve the service.

30th August 2013 - During a routine inspection pdf icon

We spoke with senior staff including the manager at the time of our visit to the office. We spoke with nine people and six care workers over the telephone.Everyone who used the service told us that they were very satisfied with their care. One person said, “They have made my life a lot more comfortable." Another said, "We have a very good relationship with our carers. I have nothing but praise for them."

People told us that they felt safe. If they had concerns, they would speak with a relative or someone from the agency. One person said, “I would contact the office if I had any concerns. However there has been no need. We are very pleased with this service.”

We saw the agency had effective systems to protect people and report allegations of abuse. Staff recruitment systems made sure anyone who worked for Home Instead Senior Care were screened fit to have contact with vulnerable people.

The service told us how they were proud of the range of training and development opportunities offered to staff, family members and friends of people using the service. This helped provide consistency in care and made sure staff they kept up-to-date with current practice.

We found that the provider was continually improving their systems for assessing and monitoring the quality of service they provided. We saw they demonstrated how they learned from feedback to show the service was run for the benefit of the people using it.

 

 

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