Say when the inspection took place and whether the inspection was announced or unannounced. Where relevant, describe any breaches of legal requirements at your last inspection, and if so whether improvements have been made to meet the relevant requirement(s).

Provide a brief overview of the service (e.g. Type of care provided, size, facilities, number of people using it, whether there is or should be a registered manager etc).

N.B. If there is or should be a registered manager include this statement to describe what a registered manager is:

‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Give a summary of your findings for the service, highlighting what the service does well and drawing attention to areas where improvements could be made. Where a breach of regulation has been identified, summarise, in plain English, how the provider was not meeting the requirements of the law and state ‘You can see what action we told the provider to take at the back of the full version of the report.’ Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work at there.

We spoke with the provider, the registered manager, three people using the agency and three members of staff.

People who use the service told us they were very happy with the support they received. People told us they had received a visit from the manager before the service commenced and had frequent contact since then. They told us that they had been involved in planning care and support they wanted and how and when this was to be carried out.

People said that staff always provided the best possible service to them. One person said, “They are always willing to change days or times to fit in with us.”

According to the people we spoke with, the same staff provided their care almost all the time. They said staff were competent, arrived on time, stayed for their allotted time and were pleasant and helpful.

People knew how to complain and were confident they would be listened to. They and the staff team told us they felt well supported.

At the time of our inspection those using the service were being supported with domestic tasks only. No personal care intervention was being delivered. We spoke with two people using the service by telephone, who were very complimentary about the staff helping them and about the agency in general.

Comments received from those we spoke with included:

"They (the staff) have been really good up to now."

"She's (the care worker) very polite, you know. Yesterday she wanted to come a bit early, so she rang me to see if it was alright. I had no objection as I am always up early anyway."

"They just do a bit of cleaning for me in the bathroom and kitchen."