We rated them as good because:

Urgent and emergency care was rated as good. We found risks to patients were being assessed, monitored and managed to maintain the safety of patients. Staff demonstrated they were knowledgeable about the risks to vulnerable adults. The premises were suitable for their purpose and maintained to ensure patient safety. Medicines were managed in a way that kept patients safe, stored safely and recorded correctly. Systems were used to report, investigate and learn from incidents. Patients’ consent to care and treatment was sought in line with legislation and guidance. We observed that staff treated patients with kindness, dignity, and respect. Services reflected the needs of the local population and was responsive to patient’s needs. Patients can access care and treatment in a timely way and that there was a structured and effective information governance management framework to monitor and develop the minor injury service.

However:

Security systems were under consideration to ensure safety of staff and patients. Out of hours and at weekends, when reception staff were not employed, there was a risk that patients’ initial assessment may be delayed, because nursing staff were seeing other patients. and delays to patients being transferred in emergencies, by ambulance to the acute hospital, were not raised as incidents or monitored.