We looked at the electronic care plans of six people who used the service. We saw that people’s verbal agreement to proceed with treatment was recorded in all cases. Child records had NHS treatment forms signed by the parent or representative.

We saw records of discussions with people about the treatment options available to them. We spoke with five people who had received treatment with the dentist or hygienist. They told us they were happy with their treatment and that staff were efficient and helpful.

People were cared for in a clean and hygienic environment. We observed that the building was clean and tidy. We spoke with people who used the service and they told us that the surgery was always very clean.

All staff including the dentists and dental nurses completed continuing professional development. People we spoke with told us that staff were competent and were well trained.

People who used the service, their representatives and staff were asked for their views and feedback. We saw the results of a recent survey. All of the people who responded said the service was good or excellent.

We found people’s records were up to date and stored securely. The provider also had a building and equipment maintenance programme.