We visited Hope Valley Dental Clinic and inspected the premises. We spoke with three people receiving treatment and the provider, as well as other dental staff.

Hope Valley Dental Clinic employs one full time, three part time dentists and a dental hygienist. The practice is purpose built and accessible to people who use wheelchairs or have restricted mobility.

One person we spoke with told us that staff “Were brilliant and always put you at ease”. People told us staff allowed them a break during treatment if they were finding it difficult. Comment cards we saw described staff as being friendly, patient and understanding. One person told us the service was “very good in every way”

People’s privacy and dignity was maintained. People were offered the space to have private discussions. There were suitable security and storage of people’s records to protect their confidentiality.

There were opportunities available for people to share their views through surveys and comments cards. There were systems in place to consider the opinions of people and we saw that these were acted on.

We saw that every person was given a copy of their treatment plan, this included the cost of any treatment. The surgery was clean and people confirmed to us that staff wore suitable infection prevention equipment such as gloves and masks.

Staff were supported to complete training, this ensured that they were updated and met the requirements that the General Dental Council.