We spoke with three people who used the service. People who used the service said they were happy with the quality of care and dental treatment offered by the dental practice. People said they were fully involved in decisions about their treatments and felt they got good clear explanations.

They also said the practice was always very clean. People's comments included:

"They create a lovely atmosphere, are really friendly and get to know you on a personal basis."

"Staff always explain things so well to me and in such a nice way."

"They are always so helpful and polite on reception it’s more like a family when I come here."

We saw staff treating people with respect, being polite, helpful, flexible and courteous. We spoke with four members of staff. Records we looked at showed that people who used the service were involved in any decisions regarding their treatment.

We saw that people's personal records were well maintained and kept confidential. Other records were in place to protect people's safety and well-being.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Appropriate checks had been undertaken before staff began work.

There was an effective complaints system in place. Complaints people made were

responded to appropriately. People told us if they had any concerns or complaints they

would discuss them with the provider or members of staff and they were confident of using

the complaints system.