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Horizon Drug and Alcohol Recovery, Blackpool.

Horizon Drug and Alcohol Recovery in Blackpool is a Community services - Substance abuse specialising in the provision of services relating to substance misuse problems and treatment of disease, disorder or injury. The last inspection date here was 27th August 2019

Horizon Drug and Alcohol Recovery is managed by Delphi Medical Consultants Limited who are also responsible for 4 other locations

Contact Details:

    Address:
      Horizon Drug and Alcohol Recovery
      102 Dickson Road
      Blackpool
      FY1 2BU
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: No Rating / Under Appeal / Rating Suspended
Effective: No Rating / Under Appeal / Rating Suspended
Caring: No Rating / Under Appeal / Rating Suspended
Responsive: No Rating / Under Appeal / Rating Suspended
Well-Led: No Rating / Under Appeal / Rating Suspended
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2019-08-27
    Last Published 2018-11-21

Local Authority:

    Blackpool

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

13th September 2018 - During an inspection to make sure that the improvements required had been made pdf icon

We did not rate this service as this was a focussed inspection.

We found the following issues that the service provider needs to improve:

  • The service was not always safe. Risk assessments were of poor quality. Information included in risk assessments was vague and lacked detail. Information relating to clients risks were not always included in risk management plans. This included risks relating to children. This was a breach of a regulation. You can read more about it at the end of this report.

  • The service was not always effective. Recovery plans did not include detailed information to deliver safe care and treatment. Information contained in recovery plans did not match information contained within other documents. This was a breach of a regulation. You can read more about it at the end of this report. Staff supervision rates were below the providers target of every six to eight weeks. This meant that the service was not effectively monitoring supervision to improve the quality of the service. This was a breach of a regulation. You can read more about it at the end of this report.

  • Compliance with mandatory training was low. The service had improved and achieved an average compliance rate of 81%.

9th January 2018 - During a routine inspection pdf icon

We do not currently rate independent standalone substance misuse services.

We found the following issues that the service provider needs to improve:

  • Risk assessments and recovery plans were poorly completed and had not been updated. There was a lack of detailed information regarding client’s needs.This was a breach of a regulation. You can read more about it at the end of this report.

  • Mandatory staff training and staff supervision rates were low. The senior management team were aware of issues specific to the team and were acting on plans to improve the service.

However, we also found the following areas of good practice:

  • There was easy and prompt access for clients to see doctors, non-medical prescribers and keyworker staff. Clients were assessed quickly following referral and other appointments were arranged without delay.

  • The clinic room was clean and tidy with the appropriate equipment that had been tested and maintained. There were enough rooms for client appointments and to facilitate group sessions.

  • There were a variety of group sessions available to clients. Clients specifically remarked that the group sessions were of excellent quality and benefit. One particular group had attracted funding from an external organisation to explore why the group was so successful. Other avenues of funding were being explored to address funding cuts particular to the service. This had been successful in two areas and other funding streams were currently being examined.

  • Staff were able to connect with clients and understand their needs. Staff displayed empathy and respect towards clients. Clients said staff were supportive and helpful in all areas. Client feedback had been used to inform the new structure and ethos of the service. There were numerous ways clients could give ongoing feedback regarding the service.

  • There was good inter-agency working with prisons and probation. A prison link worker was employed to liaise and facilitate care for clients newly released from prison.

  • The senior management team were a visible presence and were available to staff for advice and guidance when needed. The senior management team based themselves within the building on a regular basis to provide continuity of support and oversight of the team

 

 

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