House of Light is a 'care home'. People in care homes receive accommodation and personal care under a contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection.

House of Light is registered to provide accommodation and personal care for up to six people who have learning disabilities. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

This inspection took place on 11 and 16 July 2018. The inspection was unannounced on the first day. This meant the staff and provider did not know we would be visiting. The second day was announced.

The service had a registered manager who was present during this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection in October 2015 we rated the service as good. At this inspection we found the service has remained good overall and improved to outstanding in the responsive domain.

People living in the home, relatives and staff from community services told us staff had an exceptional understanding of people’s preferences related to every aspect of their life and that care was delivered in an outstanding, person-centred way. We found staff were committed to ensuring people led fulfilled lives.

People were encouraged to engage in activities that gave them enjoyment and enhanced their quality of life. People were asked about their past and we found an example of staff supporting a person to go on holiday to a country which was part of their heritage.

Staff had strong relationships with people and knew them very well as staff had worked in the home for many years. Keyworker's roles were put in place and staff were matched with people’s personalities. Relatives and healthcare professionals also expressed their views and felt the care was outstanding.

People were respected and their diverse needs met. There was a focus from staff to keep people as independent as possible and to encourage people to make choices about their care. People were involved in training, staff recruitment, running of the home, leading their reviews of care and chairing house meetings which empowered people living in the home and ensuring people were listened to.

They service used technology innovatively to engage with people in meaningful ways using videos on applications to reduce people’s anxieties which had been effective.

People accessed a wide variety of community services which were embedded into their daily lives. Some people chose to work and others attended day centres where they took part in activities. People choose their own activities and holidays which supported them to feel independent and to live full lives.

People were mainly independent with their diets although staff ensured everyone received sufficient food and fluids. Annual learning disability health checks were completed and other health appointments had been recorded which meant people’s wellbeing was being closely monitored.

The provider had not received any formal complaints but informal issues raised by people living in the home had been managed effectively and used personalised methods, asking people to speak with the directors of the home to ensure they felt their concerns were taken seriously and listened to.

People living in the home were kept safe and staff had a good understanding of how to protect people from possible harm or abuse. Risk assessments were carried out and regul

Everyone we spoke with said the home provided a good service and they didn't have any concerns. People who used the service told us they were happy with the care and support they received. One person said, “The staff are very nice. They know what I like doing and will help if I need anything.” Another person said, "At my review I talk about what I’ve done and what I want to do."

People were asked for their views about their care and support and they were acted upon. One person said, “We talk about bullying and know how to complain if we’re not happy.” People who used the service were aware they could talk to senior managers from Catholic Care if they had any concerns. People were supported in promoting their independence and community involvement.

Medicines were safely administered. People who used the service received appropriate support with their medication. Care records identified how people's individual care needs should be met.

The provider supported staff to deliver care to an appropriate standard. Staff we spoke with told us everyone worked well together and they felt well supported. One member of staff said, “We get really good support. It’s great working with a team who you can trust and genuinely care.”

This inspection took place on 20 October 2015 and was unannounced. At the last inspection in October 2013 we found the provider was meeting the regulations we looked at.

House of Light provides care and support for up to six people with learning disabilities. The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During the inspection there was a happy, friendly atmosphere and people were relaxed in the company of staff and others they lived with. People who used the service and staff told us they were very happy in the home.

People were very well cared for. Staff knew people very well and understood how to meet people’s needs. People were involved in making decisions about their care and were involved in the care planning process. Care was centred on the person. People engaged in social activities which were person centred. For example, one person loved gardening and they showed us what they had done in the garden; another person loved art and crafts and we saw their work was displayed in the home.

Staff helped make sure people were safe by holding meetings with people and talking about how to stay safe and involved people in checking their home was safe. People told us they felt very safe and knew what to do if ever they felt unsafe. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

People planned the menu and enjoyed the meals. They received good support to make sure their nutritional and health needs were appropriately met.

People told us staff were nice and caring. There were enough staff, and staff were skilled and experienced to meet people’s needs because they received appropriate training and support.

The service had good management and leadership. The home’s management team promoted quality and safety and had good systems in place to help ensure this was achieved. They worked alongside everyone so understood what happened in the service. People had no concerns about their care but were informed how to make a complaint if they were unhappy with the service they received.

This inspection took place on 20 October 2015 and was unannounced. At the last inspection in October 2013 we found the provider was meeting the regulations we looked at.

House of Light provides care and support for up to six people with learning disabilities. The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During the inspection there was a happy, friendly atmosphere and people were relaxed in the company of staff and others they lived with. People who used the service and staff told us they were very happy in the home.

People were very well cared for. Staff knew people very well and understood how to meet people’s needs. People were involved in making decisions about their care and were involved in the care planning process. Care was centred on the person. People engaged in social activities which were person centred. For example, one person loved gardening and they showed us what they had done in the garden; another person loved art and crafts and we saw their work was displayed in the home.

Staff helped make sure people were safe by holding meetings with people and talking about how to stay safe and involved people in checking their home was safe. People told us they felt very safe and knew what to do if ever they felt unsafe. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

People planned the menu and enjoyed the meals. They received good support to make sure their nutritional and health needs were appropriately met.

People told us staff were nice and caring. There were enough staff, and staff were skilled and experienced to meet people’s needs because they received appropriate training and support.

The service had good management and leadership. The home’s management team promoted quality and safety and had good systems in place to help ensure this was achieved. They worked alongside everyone so understood what happened in the service. People had no concerns about their care but were informed how to make a complaint if they were unhappy with the service they received.