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Care Services

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Howard Goble House, Sidcup.

Howard Goble House in Sidcup is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care and learning disabilities. The last inspection date here was 31st July 2019

Howard Goble House is managed by Choice Support who are also responsible for 41 other locations

Contact Details:

    Address:
      Howard Goble House
      Harland Avenue
      Sidcup
      DA15 7NU
      United Kingdom
    Telephone:
      02083083561
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-07-31
    Last Published 2017-01-12

Local Authority:

    Bexley

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

8th December 2016 - During a routine inspection pdf icon

MCCH Ltd – Howard Globe House provides care and support for older adults with profound and multiple learning disabilities and some who live with dementia. It can accommodate up to 12 people. At the time of the inspection the home was providing care and support to 11 people.

This inspection took place on 8 and 9 November 2016 and was unannounced. Howard Globe House care home was registered with the Care Quality Commission on 10 December 2010. At the last inspection in 2013, the service was meeting the legal requirements in force at that time.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service could not always express their views so we observed the support offered and spoke with relatives and staff. Relatives told us that their family members were safe and well treated. During the inspection we saw that people appeared happy and content and their relatives felt confident they were not at risk of harm. Family members supported most of the people but those who weren’t had an independently appointed advocate who could express their views and help them to ensure their voice was heard.

Safeguarding adult’s procedures were robust and staff understood how to safeguard the people they supported from abuse. There was a whistle-blowing procedure available and staff said they would use it if they needed to. Appropriate recruitment checks took place before staff started work.

The service employed sufficient number of staff to support people. Staff were encouraged to raise issues as they occurred and said that there was an open environment and felt supported by the manager and provider. Staff had received training specific to the needs of people using the service, for example, mental health awareness and safeguarding adults. They received regular supervision and an annual appraisal of their work performance. The manager and staff demonstrated a clear understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards.

People were being supported to have a healthy balanced diet. People’s medicines were managed safely and they received their medicines as prescribed by health care professionals.

People’s relatives and health care professionals had been involved in planning for their care needs. Care plans and risk assessments provided clear information and guidance for staff on how to support people to meet their needs. Staff encouraged people to be as individual as possible and to do things they wanted to do. People’s relatives were aware of the complaints procedure and were confident their complaints would be fully investigated and action taken if necessary.

The manager recognised the importance of regularly monitoring the quality of the service provided to people. The provider sought the views of relatives of people using the service, staff and health care professionals through annual surveys and regular meetings. They used feedback from these events to make improvements at the home. Staff said they enjoyed working at the home and they received good support from the manager.

18th November 2013 - During a routine inspection pdf icon

Howard Goble House provides accommodation for 12 older people with learning disabilities, including people with dementia care needs The home is divided into two units one on the ground floor and the other on the first floor with lift access. Six people live in each unit. People were supported in activities of daily living. We observed during our inspection that people were treated with care and respect. One person we spoke to told us; "I like living here" and another said "it's all right here."

We found that people had risk assessments and care plans. People had a staff member allocated as their key worker who would regularly review their care. Staff told us that people were supported to make their own decisions and that they would build in choices to the daily routine. Staff had access to a consent policy and received training on the mental health act.

The provider had a complaints policy and had made suitable arrangements to obtain people’s feedback on the service provided. Relatives we spoke with told us that they had no cause to complain and that they were very happy with the care. We found that staff had been trained on the control of infection and appropriate arrangements were in place for the cleaning of the home. We found that there were effective recruitment procedures in place and the relevant checks were carried out on staff before they started in post. Staff were suitably qualified and had access to appropriate training and development opportunities.

5th February 2013 - During a routine inspection pdf icon

We spoke to three people using the service and five staff and observed the way people were supported at our inspection on 05 February 2013. People told us they were supported to be as independent as they wanted to be and they were consulted with about their care. We saw that care plans were mainly up to date and reflected guidance from other professionals. There was a programme in place to ensure staff were updated in safeguarding training and records were kept securely. People told us that there were not always sufficient staff to support people in the community on an ad hoc basis, but that planned activities and appointments were attended.

20th March 2012 - During a routine inspection pdf icon

During our visit on 20 March 2012 people who used the service told us the staff were nice, that it was all right living at Howard Goble House, and also that the food was all right.

Overall we observed staff engaging with people in a warm and supportive way, enabling them to take part in activities of daily living, to pursue their own interests, and to participate in activities in the community. The atmosphere in the home was comfortable and relaxed. However, we also observed a few instances when people were treated in a way that undermined their dignity.

In response to the annual feedback questionnaire in 2011, relatives, family friends and an advocate said staff were respectful and provided a personalised approach to people’s care. They also said that people’s health care needs were met, and that they were made to feel welcome and were treated courteously whenever they visited or phoned the home. Their comments indicated that people using the service were happy, settled, comfortable and content. Also, that they were in good communication with staff, and any concerns they raised with staff would be addressed. Comments received were positive about the care provided by staff and the improvements seen in people’s well being.

 

 

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