We inspected Hoyland Family Dental Centre on 6 June 2013. At this time we identified that their registration details were still recorded under a previous address. We advised the practice about the documentation they were required to complete. When the practice had received their new registration detailing their correct address, we returned on 29 August 2013. On this date, the provider confirmed to us that nothing had changed following our initial inspection in June.

People we spoke with told us that they felt their privacy and dignity was respected. Comments included "The staff are very friendly and polite, they always seem pleased to see you”, and “They’re [staff] very polite and professional.”

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People we spoke with told us, “They [staff] explain what they’re doing and tell me what my options are and the prices.”

Our observations and our review of records demonstrated that people received care and treatment in a clean environment with measures in place to minimise the risk of infection. People told us, “They [staff] always wash their hands”, “It’s nice and clean”, and “It’s hygienic, spot on.”

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.

We found that there were effective systems to regularly assess and monitor the quality of service that people received.