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Human Support Group Limited - Gateshead, Callendar Court, Beacon Lough Estate, Cranesville,, Gateshead.

Human Support Group Limited - Gateshead, Callendar Court in Beacon Lough Estate, Cranesville,, Gateshead is a Homecare agencies and Supported housing specialising in the provision of services relating to caring for adults over 65 yrs, dementia, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 21st December 2019

Human Support Group Limited - Gateshead, Callendar Court is managed by The Human Support Group Limited who are also responsible for 36 other locations

Contact Details:

    Address:
      Human Support Group Limited - Gateshead, Callendar Court
      Callendar Court
      Beacon Lough Estate
      Cranesville,
      Gateshead
      NE9 6RR
      United Kingdom
    Telephone:
      01913898929

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Requires Improvement
Responsive: Requires Improvement
Well-Led: Inadequate
Overall:

Further Details:

Important Dates:

    Last Inspection 2019-12-21
    Last Published 2019-05-24

Local Authority:

    Gateshead

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

12th February 2019 - During a routine inspection pdf icon

About the service: Callendar Court is an ‘extra care housing’ service, and provides personal care for people, some of who may be living with dementia. At the time of the inspection, there were 32 people who used the service.

People’s experience of using this service: Medicines were not managed safely. We could not be sure people received their medicines as prescribed.

At the time of inspection, six people had not had their care needs assessed by the Provider. Other care records which had been created were not always accurate or up to date.

Risks to people had not always been mitigated. Management checks were either absent or not sufficiently robust to drive improvement to ensure the safety of service users.

Relatives we spoke with told us there were concerns regarding the level of care provided when the provider first took over the service, but told us that this seemed to have settled down.

Staff and people told us that there were enough staff employed to support people.

Staff interactions seen during the inspection were both kind and caring and people told us staff were kind and considerate.

Records showed people and their relatives had been involved in making decisions regarding people’s ongoing care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was the first inspection since the provider was registered with the Care Quality Commission in November 2018.

Why we inspected: The inspection was brought forward due to information of concern received and associated risks.

Enforcement: Four breaches of the Health and Social Care Act (Regulated Activities) Regulations 2014 were identified. Please see the ‘action we told the provider to take’ section towards the end of the report.

Follow up: We have requested an action plan from the registered provider as to how they plan to address the breaches in regulation and make improvements to the service.

The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.

 

 

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