Hurworth Dental Surgery, Hurworth, Darlington.Hurworth Dental Surgery in Hurworth, Darlington is a Dentist specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), diagnostic and screening procedures, eating disorders, learning disabilities, mental health conditions, physical disabilities, sensory impairments, substance misuse problems, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 23rd November 2017 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
14th November 2017 - During a routine inspection
We carried out this announced inspection on 14 November 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We told the NHS England area team and Healthwatch that we were inspecting the practice. They did not provide any information of concern.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Hurworth Dental Surgery is located in Hurworth and provides NHS and private treatment to adults and children.
There is level access for people who use wheelchairs and pushchairs. Car parking spaces are available near the practice.
The dental team includes the principal dentist, an associate dentist, two dental nurses, a secretary and one receptionist.
The practice has two treatment rooms, each with their own decontamination and sterilisation room (where cleaning and sterilising of dental instruments is carried out).
There is also a dedicated room for taking Orthopantomograms (OPG), a type of X-ray which shows the upper and lower jaws and surrounding structures.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Hurworth Dental Surgery was the principal dentist.
On the day of inspection we collected 67 CQC comment cards filled in by patients which gave us a positive view of the practice.
During the inspection we spoke with the principal dentist, two dental nurses and the receptionist.
We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday, Tuesday and Thursday 0900 to 1700
Wednesday 0900 to1800
Friday 0900 to1230
Our key findings were:
There were areas where the provider could make improvements. They should:
8th October 2012 - During a routine inspection
During this visit we spoke with three patients who were receiving treatment at this dental practice. All of those people had positive comments to make about the service they received. One person told us; “It’s a very personalised service, you feel like a welcome friend”. We saw there were systems in place to assure the quality of the service provided as well as manage decontamination and infection control processes so the safety of staff and patients was maintained. Patients told us they felt there care and treatment was explained very well to them and we saw clear and detailed electronic records to confirm this. Staff said they felt supported working at the service and there was regular training and meetings to discuss clinical and professional issues at the surgery.
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