People told us they were very happy with the care they received from the staff at the hyperbaric unit. They said, "It's the best hospital experience I have ever had". Another said, "I love coming here, it's so friendly and people are so kind; it's much better than being sat at home all day". People told us they had every confidence in the medical and nursing staff, who they described as, "Exceptional", when we spoke with a group of patients and relatives.

We found very good patient care provided to meet the properly assessed needs of individual patients. The holistic needs of patients were met through effective joint working with staff from the hospital in which the hyperbaric unit was sited.

We spoke to two people who attended for treatment and two relatives; all were very highly complimentary about the staff and the service that they had received there. One person said “I am very impressed with the way they have dealt with everything.”

People attended the unit for hyperbaric oxygen therapy for between 20 and 40 sessions for the treatment of a range of conditions.

They said that they had received comprehensive information before their treatment and that the staff had answered all their questions. One person said that the service was “absolutely amazing” and staff were “helpful and friendly. They make you feel confident.”

The clinical records showed effective, safe and appropriate personalised treatment and care to people through coordinated assessment, planning and delivery carried out by a multi disciplinary team. One person said “they told me all about the treatment and gave me some leaflets. They gave me all the ins and outs and the pros and cons. All very helpful.”

The centre was clean and tidy and regularly monitored to prevent and control infections. All staff had received up to date infection control training.

We found that staff were suitably qualified and supported to enable them to meet the needs of people who received treatment in unit.

Information about how people could raise concerns was accessible to people in the clinic. Staff told us they were aware of the complaints policy and procedures.