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Care Services

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I Care (GB) Limited, Runcorn.

I Care (GB) Limited in Runcorn is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, dementia, mental health conditions, personal care and physical disabilities. The last inspection date here was 12th April 2018

I Care (GB) Limited is managed by I Care (GB) Limited who are also responsible for 11 other locations

Contact Details:

    Address:
      I Care (GB) Limited
      The Heath Business Park
      Runcorn
      WA7 4QX
      United Kingdom
    Telephone:
      01928569192
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-04-12
    Last Published 2018-04-12

Local Authority:

    Halton

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

8th February 2018 - During a routine inspection pdf icon

This inspection took place on 8, 9 and 15 February 2018. The inspection was announced, which means the provider was given 48 hours’ notice as we wanted to make sure someone would be available. This inspection was conducted by an adult social care inspector and two experts by experience who completed a series of phone calls to people in their homes on the second day of our inspection.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults, and younger disabled adults. The service was re-registered by CQC last November due to a change of legal entity. This was the services first inspection under the new provider’s registration.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Everyone we spoke with said they felt safe receiving a service from I care.

Staff were able to describe the process they would follow to report actual or potential abuse, this mostly consisted of reporting the abuse to the line manager. The service had a safeguarding policy in place, which we viewed and staff we spoke with told us they were aware of the policy. Safeguarding training took place as part of the induction for new staff, and was refreshed every year. The service reported and acted upon 'care concerns' and demonstrated that they had implemented lessons learned from any issues raised.

Risk assessments were in place and were reviewed often or when people's needs changed. We did highlight at the time of our inspection that some risk assessments would benefit from being more personalised.

Staff recruitment records showed that staff were recruited safely recruited after a series of checks were undertaken on their character and work history.

People were supported with their medication in accordance with their assessed needs.

Staff were supplied with personal protective equipment (PPE). This included gloves, aprons and hand sanitizer. Staff we spoke with told us they were always able to ask for more PPE when needed. Staff had completed infection control and prevention training, and understood the important of reporting outbreaks of flu and vomiting to the registered manager, so they could cover their work so as not to spread the infection.

The registered manager and the staff understood the principles of the Mental Capacity Act 2005 and associated legislation. However, documentation was lacking in some areas with regards to consent and best interests in general. We have made a recommendation about this.

Staff undertook training in accordance with the providers training policy. Staff told us they enjoyed the training.

People were supported as part of their assessed care needs with eating and drinking, and staff documented what people ate and drank to ensure they were getting access to adequate nutrition and hydration.

Staff supported people to access other healthcare professionals such as GP’s and District Nurses if they felt unwell. We saw in most cases family members would do this for their relative; however, staff were able to describe some occurrences when they had to call other medical professionals, such as 111 for advice on someone’s behalf.

We received positive feedback regarding the caring nature of the staff.

People said they were supported to make decisions regarding their care and treatment and they were able to chat with the staff when they came to their homes.

Care plans contained detailed information about people, what their preferences were, and how they liked their routine to be conducted. Information in care plans was regularly reviewed and updated in line with people’s

 

 

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