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i-HEART 365 Service - Out of Hours Service, Barnsley.

i-HEART 365 Service - Out of Hours Service in Barnsley is a Doctors/GP, Long-term condition, Mobile doctor and Phone/online advice specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 10th January 2020

i-HEART 365 Service - Out of Hours Service is managed by Barnsley Healthcare Federation CIC who are also responsible for 6 other locations

Contact Details:

    Address:
      i-HEART 365 Service - Out of Hours Service
      Thornton Road
      Barnsley
      S70 3NE
      United Kingdom
    Telephone:
      01226729896

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-01-10
    Last Published 0000-00-00

Local Authority:

    Barnsley

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

1st January 1970 - During a routine inspection pdf icon

This service is rated as Good overall. (Previous inspection February 2018 - Inadequate)

The key questions now are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at i-Heart 365 Service – Out of Hours service on 14, 16 and 17 November 2018 to follow up on breaches of regulations and inspect a service in special measures. 

We previously carried out an announced comprehensive inspection of the service on 13 and 14 February 2018. Our overall rating for the service was inadequate and inadequate for providing safe, effective, responsive and well-led services and good for caring. We served warning notices for breaches in relation to Regulation 16: Receiving and acting on complaints and Regulation 18: Staffing. 

At this inspection we found:

  • The service had reviewed the systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.

  • The service introduced systems to review the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • Staff involved and treated people with compassion, kindness, dignity and respect.

  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.

We saw one area of outstanding practice:

  • The provider had reviewed the identification and management of sepsis across all its services and routinely recorded patient observations in the face to face settings to calculate early warning scores. They had been proactive by sharing and promoting this work with other organisations across healthcare pathways and had contributed to the review of external incidents relating to sepsis led by other organisations.

​I am taking this service out of special measures. This recognises the significant improvements made to the quality of care provided by the service.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

 

 

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