The inspection took place 6 September 2018 and was announced. We gave 48 hours notice of our intention to visit Ian Gibson Court to ensure that the people we needed to speak with were available.

Ian Gibson Court provides care and support to people living in a 'supported living' setting, so that they can live in their own home as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support. Support was provided to older people who may have other physical and mental health needs. At the time of our inspection there were 20 people receiving personal care and support.

This was the first inspection since the service registered with the Care Quality Commission on 15 June 2017.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Records were not always detailed and did not provide staff with enough guidance to meet people’s needs.

The provider used a range of quality assurance systems including audits; however, these were not always robust and did not consistently identify shortfalls with documentation. We made a recommendation about this.

Medicines were administered by trained staff. Lack of clear direction regarding as required (PRN) and topical medicines were addressed following the inspection to ensure they were administered in line with people’s needs.

People were supported by staff who had a good understanding of how to keep them safe. All staff had undertaken training on safeguarding adults from abuse, they displayed good knowledge on how to report any concerns and were able to describe what action they would take to protect people from harm.

Staff were recruited appropriately and there were sufficient staff to provide people with their care safely. Staff received training and supervision that enabled them to meet the needs of people they supported and deliver effective care.

Staff worked both within the service and across organisations to ensure people received effective care. People were supported by staff to ensure their healthcare needs were met and healthcare professionals' guidance was followed. Staff supported people as required to ensure they ate and drank sufficient for their needs.

The registered manager and staff demonstrated a good understanding of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People consistently reported they were treated in a kind and caring manner by staff. People’s privacy and dignity were respected and staff encouraged people to be independent.

Staff had a good understanding of people's needs and people were cared for by staff who knew them well.

People, relatives and staff were positive about the registered manager who was described as open, approachable and supportive. Staff were committed to meeting the needs of people and providing a service people wanted. People were encouraged to provide feedback on the service through an annual survey. They were also supported to raise complaints should they wish to.

We found one breach of the Health and Social Care Act 2008 (Regulated Activities) 2014. You can see what action we told the provider to take at the back of the full version of the report.