This inspection took place on 21 February 2018 and was announced.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This is a first rating inspection since the home was registered by the provider in November 2016.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and younger disabled adults.

Statutory notifications were not submitted to the CQC when required and demonstrated that though staff had taken appropriate action to safeguard people when incidents had occurred they had not exercised their statutory obligations and notified CQC.

The registered manager carried out audits of all aspects of the service to ensure it was well-led. People and their relative’s views and opinions were encouraged to complete the process.

We received positive comments about the service people received. People and their relatives told us they were happy with the service and registered manager and staff listened to them, wanted to hear their views, and kept them informed about the service. Relatives said registered manager and staff were approachable and they were kept up-to-date with their family member’s progress and any changes or developments at the service.

Medicines were managed safely and people told us they received them at the right times. Staff were trained to administer medicines safely and medicines records were audited to ensure they were of an acceptable standard.

The service provided safe care. Staff were trained in safeguarding (protecting people from abuse) and knew how to keep people safe. Staff provided people with the care and support they required and encouraged them and their relatives to be an active part of the care planning process.

Care plans and risk assessments were personalised people and their relatives told us they were involved in helping their relations make decisions about their care and had access to their care plans.

The registered manager operated a recruitment procedure that helped ensure the staff employed were safe to work with the people using the service.

Staff ensured people were having enough to eat and drink and treated people with dignity and respect.

The registered manager operated a complaints procedure which staff were aware of and followed. People who raised concerns had been listened to and told of the outcome of their complaints and what was being done to improve the service in response.

We found breaches of the Regulation 18 Care Quality Commission (Registration) Regulations 2009 (Part 4). Notification of other incidents. You can see what action we told the provider to take at the back of the full version of the report.