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Identity Dental Care, Billingham.

Identity Dental Care in Billingham is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 16th February 2013

Identity Dental Care is managed by Dr. James Robson.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: No Rating / Under Appeal / Rating Suspended
Effective: No Rating / Under Appeal / Rating Suspended
Caring: No Rating / Under Appeal / Rating Suspended
Responsive: No Rating / Under Appeal / Rating Suspended
Well-Led: No Rating / Under Appeal / Rating Suspended
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2013-02-16
    Last Published 2013-02-16

Local Authority:

    Stockton-on-Tees

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

10th January 2013 - During a routine inspection pdf icon

We spoke with four people who used the service. People said that they were very happy and that they saw the dentist on a regular basis. They confirmed the dentist always explained what they were doing, what they had found during the examination and what the treatment options were. They told us that they found the staff to be approachable and that they felt able to ask the dentist questions or make comments about their treatment. One person spoken with said, “I would highly recommend it here. Everyone is friendly and my dentist is really good.” Another person said, “The family have a plan. Everything is always explained from treatment to cost.”

People told us that the practice was flexible and that if they needed to see the dentist in an emergency they would always fit them in. On the day of the inspection we found this to be the case as one person contacted the surgery and asked to see the dentist that day. An appointment was made to be seen that morning.

We found that people had their privacy and dignity respected.

We found that people were protected from the risk of infection as care was delivered in a clean and hygienic environment, however not all essential infection control policies/procedures had been developed.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

People told us that they felt comfortable in raising a concern or complaint with staff working at the practice

 

 

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