About the service:

Infinite Care is a provider of community home care services. It provides personal care to people living in their own houses and flats in the community. It provides a service to younger and older adults. At the time of the inspection they were providing personal care to 26 people across Hampshire.

What life is like for people using this service:

•People did not always receive a service that provided them with safe, effective and high-quality care.

•The management of risk was not always ineffective and placed people at risk of harm.

•The management of medicines was not always effective which meant people were at risk of harm.

•People’s human rights were not always upheld as the principles of the Mental Capacity Act 2005 were not understood by care workers.

•People were not always provided with support that was personalised to them.

•The service was not well led and there was a lack of robust and effective quality assurance processes in place.

•People told us that care workers were very good and that they were happy with the service being provided.

•More information is in the detailed findings below.

Rating at last inspection:

The service was first registered with the Care Quality Commission on 14 March 2018. This was their first inspection since registration.

Why we inspected:

This was a planned comprehensive inspection. Newly registered services are inspected within a year of their first registration.

Follow up:

At this inspection the service has been rated 'Inadequate'. Therefore, the service is now in 'Special Measures'. Services in special measures will be kept under review and, if we have not already taken immediate action to propose to cancel the provider's registration of the service, it will be inspected again within six months.

The expectation is that providers found to have been providing inadequate care should have made significant improvements within this timeframe. If not, enough improvement is made within this timeframe so that there is still a rating of inadequate for any key question or overall, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating this service. This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve.

For adult social care services, the maximum time for being in special measures will usually be no more than 12 months. If the service has demonstrated improvements when we inspect it and it is no longer rated as inadequate for any of the five key questions it will no longer be in special measures.

Full information about CQC's regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.