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Care Services

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Ingleby House, Bedworth.

Ingleby House in Bedworth is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities, mental health conditions, physical disabilities and sensory impairments. The last inspection date here was 2nd July 2019

Ingleby House is managed by Voyage 1 Limited who are also responsible for 289 other locations

Contact Details:

    Address:
      Ingleby House
      Leicester Road
      Bedworth
      CV12 8BU
      United Kingdom
    Telephone:
      02476319909

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-07-02
    Last Published 2018-08-08

Local Authority:

    Warwickshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

9th July 2018 - During a routine inspection pdf icon

We inspected this service on 9 July 2018. The inspection was unannounced and carried out by one inspector and an ‘expert by experience.’ An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service. The expert by experience on this inspection had experience of learning disabilities and mental health services.

Ingleby House is a ‘care home’ operated by Voyage 1 Limited, who are a large provider of care services. Ingleby House provides accommodation with personal care for up to eight adults. People cared for at the home are living with learning disabilities, autism, mental ill health conditions and behaviours that challenge. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of our inspection visit, there were eight people living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection in February 2016 all five key areas were rated as Good. At this inspection we found, overall, the quality of care had been maintained and people continued to receive a service that was safe, caring, effective and responsive to their needs. However, this inspection found some areas that related to mitigating risks and risk management required improvement. The safety of the service was rated ‘Requires Improvement’ and the other four key areas remained good, which gave the service an overall rating of 'Good'.

There were enough staff on shift with the appropriate level of skills, experience and support to meet people’s needs and provide effective care. Action was taken to cover shifts, due to staff absences, so people and others remained safe. Risk management plans were in place and, overall, gave staff specific guidance about potential risks to people’s health and wellbeing. However, some actions were not always taken to mitigate risks. Staff were trained in how to respond to behaviours that challenged so that the safety of people and others was protected and risks were minimised. However, whilst individual actions were taken when incidents occurred, the registered manager did not undertake any overall analysis of incidents that involved behaviours that challenged. Such analysis may potentially reduce risks of reoccurrence.

Staff understood their responsibilities to protect people from the risks of abuse. Staff had been trained in what constituted abuse and knew how to raise concerns under the provider’s safeguarding policies. The provider checked staff’s suitability to deliver care and support during the recruitment process. Staff received training and used their skills, knowledge and experience to provide safe care to people.

People were encouraged and supported to maintain good health. Staff frequently liaised with other healthcare professionals and followed their guidance. Staff promoted healthy eating choices and knew about people’s nutritional needs. Prescribed medicines were stored and managed safely. Overall, medicines were given to people safely and in accordance with the provider’s policy. Medicine errors were recorded and investigated by the registered manager.

Overall, people liked living at the home. Whenever a person expressed a desire to move to a more independent supported living setting, steps were taken to enable discussions and options to be considered. Relatives felt their family members were well care for. Staff were patient and understood how to respond to people’s behaviours that challenged. People had varying levels of communica

1st February 2016 - During a routine inspection pdf icon

The inspection took place on 1 February 2016 and was unannounced.

Voyage 1 Limited is a large provider of care services. Ingleby House provides accommodation, personal care and support for up to eight people with a learning disability, behaviours that challenge and / or autistic spectrum disorders. At the time of the inspection visit six people lived at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Staff understood their responsibilities to keep people safe and protect them from harm. Guidance was displayed, in the office, to remind staff how to raise concerns following the provider’s safeguarding and whistleblowing policies. Risks to people’s health and welfare had been assessed. Staff were trained to use safe levels of restraint for people whose behaviours challenged and could present a risk to themselves or others.

People had their prescribed medicines available to them and staff supported them to take them. Staff received training in the safe handling, administering and recording of people’s medicines.

People had been involved in planning their care. Staff read people’s care plans and received an induction and training so that they were able to effectively meet people’s needs. Further training was planned for to update and refresh staff skills and knowledge. Staff said people’s care plans provided them with the information they needed to support people in a way they preferred.

The registered manager and staff understood their responsibility to comply with the requirements of the Mental Capacity Act (2005) and Deprivation of Liberty Safeguards (DoLS). Health care professionals were involved in people’s care needs and making decisions in their best interests. Staff supported people to access healthcare appointments to maintain their wellbeing.

Risks to people’s nutrition were minimised because staff knew about people’s individual dietary requirements and, for example, any allergies they had. People were involved in menu planning and had choices about food and drink. People said the food was good.

People had been involved in how they wished to spend their time and had individual weekly activity plans. We saw people involved in various activities of their choice. People were supported by staff to maintain contact with their relatives.

Staff knew about people’s individual likes and dislikes and how to provide support so they did not become anxious. Staff promoted people’s independence whenever possible, and were kind and compassionate.

People and their relatives were involved in planning and reviewing care and support. Care was planned to meet individual needs and was person centred. People’s feedback on the service provided was sought by the provider. People told us they were happy living at Ingleby House. People and relatives told us they felt they could raise concerns or complaints if they needed to.

The provider had quality monitoring processes which included audits and checks on medicines management and staff practices. Where improvement was needed, action was taken. The provider’s visions and values were understood by the registered manager and staff. The vision at Ingleby House is ‘about thinking differently, offering real choice and real opportunities and enabling people to develop their independence and life skills’. During our inspection visit, we observed staff demonstrated this by their practice.

 

 

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