We used a number of different methods to help us understand the experiences of patients who used the service because during this inspection we did not have an opportunity to speak with patients who had undergone an investigation. We read patients feedback, which were largely positive. Their feedback included, “l found the place excellent”, “good friendly, excellent staff” and “keep up the good work”.

Patients’ privacy and dignity was respected. Patients had individual cubicles in which they could change their clothes and lock away any valuables.

The provider monitored the service to make sure that an appropriate standard of care and treatment was provided. Improvements were made to the service when concerns were identified.

Staff were appropriately supported to deliver care and treatment to patients. They felt able to approach the manager with their concerns, knowing this would be acted on.

The provider had systems to monitor the quality of the service, some of which we saw had been utilised to produce service improvement plans.

The premises were well maintained and appeared clean and tidy.