About the service

Innacare is a domiciliary care agency that currently provides personal care to four people.

People’s experience of using this service

Staff at the service knew what to do if they suspected abuse, however not all staff had been trained in safeguarding by the service. Risk assessments and risk management plans were completed to mitigate risks towards people. There were robust recruitment practices in place. Medicines were managed safely. Staff understood the need to prevent and control infection. The service learned lessons when things went wrong.

People were assessed to ensure the service could meet their needs. Staff received induction, training and supervision. Staff completed daily notes sharing relevant information about people. People were supported with their healthcare needs. People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service did support this practice.

People told us they were well treated. The service sought to protect people’s human rights. People were able to express their views and make decisions about their care. People’s privacy and dignity was respected and their independence encouraged.

People’s care plans were personalised and provided instructions to carers as to how people wanted their care. People and their relatives knew how to make complaints. There were advanced care plans in place to capture people’s end of life decisions.

People thought highly of the registered manager. There was guidance in place to support people and staff. The service had links with other agencies to benefit people who used the service. There were systems and processes in place to monitor and assure quality in care. Staff attended meetings where people’s care and other topics were discussed. We have made a recommendation about recording meetings.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service had not previously been inspected as it was a new service having been registered in February 2018.

Why we inspected

This was a planned inspection that was part of our inspection schedule. We inspected the service because it was under a new registration.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.