People who use the service were given appropriate information and support regarding their care or treatment. There were instruction leaflets available for people before and following dental treatment.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People’s dental needs were assessed before any treatment was planned. One person we spoke with said they were ''happy with staff.''

There were effective systems in place to reduce the risk and spread of infection. There was an infection control policy and a dedicated infection control lead who was responsible for ensuring that all protocols were followed.

Staff received appropriate professional development. We were informed by the principal dentist that all staff received updates on areas related to their practice and would record when they had read these.

The provider measured the satisfaction levels of people using the service by giving out comment cards and asking them to rate the practice against a set of questions. All respondents expressed high levels of satisfaction with the overall service they received. This demonstrated that the quality of the provider’s service was monitored and that the views of people were sought to identify areas for improvement.